Account Manager

Job Description:
Account Manager at Clove & Twine

Location: Denver, CO
Start Date: ASAP
Salary: $60k-$65k/year + Competitive Commission Plan

About Us

At Clove & Twine, we’re redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. Our mission is to elevate gifting beyond mere transactions, creating lasting impressions through thoughtfulness and quality.

We envision a world where corporate gifting becomes a powerful conduit for authentic relationships and sustainable impact. Through our commitment to remarkable, sustainable gifts, we aim to transform the art of gifting into a catalyst for positive change, fostering meaningful connections that celebrate people, nurture the planet, and leave a lasting impression that extends beyond the confines of business. Together, we strive to create a legacy of impact, one gift at a time, inspiring businesses to lead with heart, purpose, and a vision for a better tomorrow.

Role Mission Statement

As an Account Manager, you are the driving force behind our client relationships. Your role is crucial in managing and nurturing relationships with both new and existing clients, coordinating with suppliers, and ensuring the timely and accurate delivery of high-quality corporate gifts. If you excel in managing multiple accounts, developing detailed proposals, and providing top-notch customer service while maintaining impeccable organization and communication, we invite you to join our tribe and elevate the art of corporate gifting.

Core Responsibilities

• Sales and Account Management
  Serve as the primary point of contact for clients, managing inbound sales inquiries via phone and email as well as outbound reach out to the client database to reengage clients. Oversee client accounts from initial discussions through successful delivery, ensuring a positive client experience and achievement of sales targets.
• Client Relationship Building
  Develop and maintain long‑term relationships with clients by understanding their business needs and providing tailored solutions. Proactively follow up to ensure client satisfaction and identify new growth opportunities.
• Proposal Development
  Create compelling and detailed proposals using PowerPoint or Google Slides, aligning product offerings with client goals. Ensure proposals highlight our focus on quality and sustainability.
• Client Support
  Provide exceptional customer support by resolving inquiries or issues related to products or orders. Ensure a seamless experience from order placement to delivery.
• Internal Collaboration
  Work closely with design, logistics, and other internal teams to ensure timely project execution according to client specifications. Share client feedback to enhance product and service offerings.
• Data Management
  Maintain accurate and up‑to‑date client information in CRM systems. Track project statuses, client interactions, and analyze data to improve processes and success metrics.
• Problem‑Solving
  Address and resolve any project‑related challenges, ensuring a smooth workflow and consistent client satisfaction. Aim for positive resolutions to any issues during the sales or delivery process.

Qualifications

Experience

• 1‑3+ years in account management, sales, or a related role, with a strong focus on managing client relationships and meeting sales goals.

Technical Proficiency

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Apps for Business.
• Experience creating proposals and presentations using PowerPoint or Google Slides.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to engage with clients professionally via phone, email, and in‑person.
• Capable of drafting clear, persuasive proposals and emails.

Detail‑Oriented

• Strong attention to detail in managing complex projects and client interactions.
• Ability to meet deadlines without missing important details.

Accountability

• Demonstrates a strong sense of ownership and responsibility in following through on commitments.

Time Management

• Effective at managing multiple client projects simultaneously, ensuring timely and efficient completion of tasks.

Brownie Points

• Familiarity with Hub Spot CRM and project…