Account Growth Specialist

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

We are seeking a highly motivated and competitive Account Growth Specialist to join our sales team. This role is responsible for driving revenue growth within our existing Small and Mid-Market customer base through consultative selling, upselling, and relationship management. The Account Growth Specialist will own the end-to-end sales process for expansion opportunities, partner closely with internal teams, and serve as a trusted advisor to customers to drive adoption of Procare products and services.

• Sales Process Ownership:
  Manage the entire sales process, including lead qualification, direct outreach to clients, scheduling appointments, objection handling, preparing quotes, negotiating pricing, and obtaining signed agreements
• Opportunity Identification:
  Utilize creative sales strategies and analyze customer data to identify upsell opportunities that meet or exceed sales quotas. Study current business landscapes and review the Total Addressable Market (TAM)
• Sales Execution:
  Proactively reach out to clients via outbound calls and emails to identify and evaluate additional needs, convincingly discussing product features and benefits
• Relationship Management:
  Quickly establish yourself as a trusted advisor with existing customers to understand their goals, challenges, and concerns, ensuring high satisfaction while taking a customer centric approach
• Pipeline Management:
  Own pipeline accuracy and forecasting by managing opportunity progression, follow-ups, and close plans to ensure consistent achievement of revenue targets
• Negotiation and Deal Structuring:
  Lead discussions with clients to define favorable pricing terms that drive long-term business growth and minimize financial risk over time
• Implementation & Adoption Oversight:
  Work with clients to set realistic expectations and KPI’s that will successfully lead to the activation of Procare’s products and services; driving faster time to revenue and long-term client satisfaction
• Product Knowledge:
  Proactively learn and maintain knowledge of Procare’s products and services, ensuring a consultative approach when aligning platform capabilities with client business goals and operational workflows
• CRM & Documentation:
  Maintain proficiency in CRM software (Salesforce) for tracking client interactions, updating notes, managing leads, pipeline management, and analyzing customer data
• Collaboration & Adaptability:
  Work collaboratively with internal stakeholders, form strong relationships, and adapt quickly to new tools, technologies, and products

• 3+ years' of experience in Account Management, Account Growth, Inside Sales, or a related role carrying a sales quota focused on existing customers
• Bachelor’s degree preferred or equivalent relevant work experience
• Proficiency with CRM software (Salesforce, Microsoft Office Suite, or equivalent) with foundational understanding of cloud-based or SaaS solutions preferred
• Experience in the Payments and/or Software industry is a plus
• Excellent verbal and written communication skills with the ability to present confidently to all levels, including senior leadership
• Strong consultative selling, negotiation, and objection-handling skills
• Highly motivated, goal-oriented, and competitive with a positive attitude
• Strong analytical, critical thinking, and problem-solving abilities
• Ability to manage time effectively, prioritize workload, and maintain consistent follow-up
• Persuasive, influential, and adaptable in a…