Client Account Executive, Mid-Market

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We seek individuals who embody our core traits:
Scrappy, Curious, Optimistic, Persistent, and Empathetic
.

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager.

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.
• Generate a pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution-selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the…