Senior Associate Digital Renewal Sales Representative

Job ID26WD
101826

Job

Requisition  Overview The Senior Associate Digital Renewal Sales Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.

This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.

This role is Monday to Friday with an expectation of being in-office 3 days per week.

Responsibilities Independently own and execute full renewal workflows across assigned Regional Accounts Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance

Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approaches

Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment

Work directly with customer procurement teams to ensure renewal execution and accuracy

Provide mentorship to less experienced colleagues as appropriate

Organizational & Time Management:
Optimizes workflows to manage high volume renewals efficiently with minimal oversight

Customer First Mindset:
Proactively identifies customer needs and drives retention outcomes

Advanced Communication:
Applies creative communication techniques to influence renewal decisions

Advanced Negotiation:
Uses creative and structured approaches to secure renewalsCRM & Data Proficiency:
Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency

Expansion

Qualification:

Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approaches

Customer Success Alignment:
Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategies

Partner Engagement:
Provide light touch support to partners for partner owned accounts

Insights Sharing:
Share churn risks, renewal blockers, and missed upsell signals across teams and regions

Feedback Loop:
Provide structured feedback on product experience and packaging based on customer interactions

Minimum Qualifications 2+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environment

Demonstrated ability to independently manage high volume renewal cycles

Strong communication and negotiation skills with the ability to influence customer outcomes

Experience using CRM systems to manage pipelines, forecasts, and renewal workflows

Strong organizational skills and ability to prioritize across multiple renewal motions

Experience engaging customer procurement or commercial teams

Preferred Qualifications Experience working in subscription or recurring revenue business models

Proven experience identifying churn risks and upsell signals using data or customer insights

Familiarity with partner assisted or partner led renewal motions

Experience mentoring or supporting more junior sales or renewal representatives

Experience providing product or packaging feedback to internal stakeholders

Comfort working across…