Customer Success Manager

This role requires 4-days a week in office at the Denver, CO location Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At Ring Central, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio-AIR, AVA, and ACE brings together automation, assistance, and insights across the entire conversation lifecycle.

The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: a Customer Success Manager focused on Mid Market serving as the direct support function to some of Ring Central’s most valued and high-profile customers. As a critical piece of our land and expand efforts, you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc.

You will be positioned as a subject matter expert and all‑around resource for servicing client’s needs. To succeed in this role, you must be a self‑starter who can manage multiple customer engagements at once in a fast‑paced environment.

• Account Ownership & Relationship Management:
  Manage a post‑sale customer portfolio, acting as the primary point of contact for Ring Central’s UCaaS, CCaaS, and Agentic AI platforms. Maintain a 9‑box matrix detailing key stakeholders, decision‑makers, champions, and detractors. Build VP and C‑suite relationships to align Ring Central with customer strategic goals. Advocate for customer needs internally, collaborating across Sales, Product, Support, and Engineering to resolve issues.
  
  Drive retention and growth by facilitating renewals and identifying expansion opportunities. Execute structured engagements, including success plan kickoffs, cadence calls, and annual EBRs. Partner with account teams (Sales, SE, TAM) to track risk metrics and execute mitigation strategies.
• Account Oversight & Incident Management:
  Understand customer deployment details, including configurations, integrations, footprint, and change history. Drive product adoption across the Ring Central portfolio (CEB, ACE, AIR, RCX, CC) to maximize customer value. Monitor open support cases and partner with TAMs to ensure timely SLA adherence and resolution. Lead communication and provide executive updates during critical outages and incidents. Deliver Root Cause Analyses (RCAs) and lead discussions on incident mitigation.

• 3–5+ years in Customer Success or Account Management in SaaS/UCaaS, managing Mid‑Market or Enterprise accounts.
• Bachelor’s degree in business, communications, or equivalent practical experience.
• Proven experience engaging and managing relationships with VP and C‑suite stakeholders.
• Strong ownership mindset as the primary liaison between customers and cross‑functional teams.
• Excellent communication skills with experience preparing and delivering executive briefings and QBRs.
• Proactive self‑starter capable of driving solutions independently.
• Strong organizational skills to manage multiple high‑value customer accounts simultaneously.
• Proficiency with Salesforce, customer success platforms, and AI‑enabled productivity tools.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Built In, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSAs) and…