Account Manager, Group Sales - North America

Reports To: Key Account Director, Groups & Meetings

Location: Chicago, IL | Boston, MA | Denver, CO

Employment Type: Full-time

Salary Range: $95,000 - $110,000 annually

At Millennium Hotels & Resorts
, we are driven by a commitment to excellence, innovation, and delivering exceptional hospitality experiences across a global portfolio. Our corporate teams play a critical role in supporting our properties, driving strategy, and enabling operational success.

Our corporate office serves as the strategic and operational hub for Millennium Hotels & Resorts, supporting the hotels across multiple regions and brands. From finance and human resources to operations, marketing, and development, our teams work collaboratively to drive performance, enhance guest experiences, and support our employees across the portfolio.

This environment is fast-paced, collaborative, and focused on delivering results while maintaining the highest standards of professionalism and service.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality
  - Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit
  - Taking ownership and acting with agility
• Innovation
  - Continuously improving how we operate and serve
• Progressive & Solutions-Oriented
  - Staying adaptable and focused on results

You will help strengthen Millennium's regional sales performance by developing strategic account relationships, generating new group business opportunities, and increasing production from existing partners.

Through proactive account management, effective lead distribution, and close collaboration with hotel sales teams, you will help improve inquiry response times, increase conversion rates, and maximize group revenue opportunities across the Americas.

Your ability to identify market opportunities, develop client partnerships, and execute targeted sales strategies will contribute directly to the commercial success of our hotels.

• Manage a portfolio of approximately 100 third-party group sales partners, including selected accounts transitioned from the Key Account Director
• Identify, prospect, and develop new direct corporate group accounts across targeted industries, prioritizing organizations with the potential to generate business across multiple hotels
• Drive incremental group and meetings revenue by increasing production from existing accounts and developing new business opportunities throughout the Americas and internationally
• Build and maintain strong relationships with clients at all levels, from meeting planners and booking contacts to senior-level decision-makers
• Develop and implement strategic account development plans for key producing and target accounts
• Identify opportunities to expand Millennium's market presence and strengthen relationships with strategic corporate clients and third-party partners
• Conduct regular account reviews to evaluate production, identify opportunities, and establish future sales objectives

• Develop and execute a rolling sales action plan aligned with assigned revenue targets, tracking monthly activity, results, and performance
• Lead quarterly business reviews with managed accounts and RFP platform partners, evaluating production, activity levels, and future business opportunities
• Utilize market intelligence, prospecting tools, and industry research to identify and prioritize…