Associate Sales Operations Analyst - Temporary

Associate Sales Operations Analyst - Temporary Denver CO WHQ  Full time

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environment.

We’re looking for a detail-oriented, customer-focused Temporary Associate Sales Operations Analyst to support our Roofing Systems business at our Denver headquarters.

This is a great opportunity for someone who enjoys problem-solving, working with customers, coordinating processes, and keeping details moving from start to finish. You’ll play an important role in managing the Guarantee process for JM Roofing Systems, helping ensure our customers receive timely, accurate, and high-quality support.

You’ll also gain hands‑on exposure to commercial roofing operations, Salesforce, customer service, sales processes, and cross‑functional business operations.

• Own and coordinate the Guarantee process
  , from initial application and technical review through final Guarantee issuance.
• Review Guarantee application information for accuracy and ensure all requirements are completed.
• Support billing, invoicing, change requests, and customer portal inquiries.
• Partner directly with roofing contractors to move Guarantees toward completion and resolve questions or issues.
• Collaborate with JM Sales Representatives, Field Technical Representatives, Technical Specialists, Account Managers, Credit, Tax, and other internal partners.
• Serve as a Salesforce resource and subject matter expert for the Guarantee process, providing support and training as needed.
• Create and maintain Guarantee-related reports for contractors, Sales, and internal teams.
• Troubleshoot data‑quality issues and help maintain accurate, reliable information.
• Provide responsive, professional service while helping customers navigate questions and more complex situations.

We’re looking for someone who is organized, proactive, comfortable working with customers, and energized by solving problems.

Required qualifications include:

• Bachelor’s degree with 0–2 years of experience in customer-focused sales/service operations or project management,
  or a high school/technical school diploma with 3–5 years of related experience
  .
• Strong attention to detail and organizational and prioritization skills.
• Excellent written and verbal communication skills.
• Strong problem‑solving skills and the ability to work through complex issues.
• Self‑motivation, adaptability, and a sense of urgency.
• Ability to build strong relationships with customers and internal business partners.
• Experience working directly with customers by phone and/or face‑to‑face.
• Experience with Microsoft Excel and working knowledge of Outlook, Word, PowerPoint, and Teams.
• Ability to understand broader business goals and translate them into day-to-day priorities.
• Basic problem‑resolution and negotiation skills.
• Minimal travel, approximately 0–10 days per year
  .

• Salesforce experience.
• SAP experience.
• Experience in a customer‑focused business environment.
• Knowledge of the commercial roofing or building materials…