Security Officer II - Day Shift

Security Officer II - Day Shift

Denver Zoo Conservation Alliance (DZCA) honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe, Safety, Care, Connect -- and by embracing our Core Values of:
Welcoming, Curious, United, Courageous, and Transformative in all that we do.

• Day Shift: Varying 8-hour workday between 7:00 AM and 6:00 PM. Seasonal overtime required.

• Conduct frequent and visible patrols across the DZCA campus, including grounds and buildings, to proactively identify hazards, vulnerabilities, unauthorized individuals, or security concerns.
• Moni​tor and utilize CCTV, electronic access control, weather systems, and other security technologies according to department policies and procedures.
• Identify and report suspicious, unsafe, or criminal activities that may pose a threat to guests, staff, animals, property, or assets, and ensure access to the campus is limited to authorized personnel only.
• Respond to emergency calls from the Security Department, Zoo staff, or the public by implementing emergency procedures as required.
• Record patrol activities, daily tasks, lost and found items, work orders, and other relevant data in an electronic logging system, ensuring accurate and organized records.
• Conduct initial investigations of reported incidents or discovered hazards, documenting findings and producing concise incident reports.
• Stay informed about emergency policies and procedures and respond appropriately to emergencies.
• Care for, maintain, and track all DZCA security equipment and property.
• Assist with snow and ice removal as needed.

• Administer first aid to sick or injured individuals, including employees, volunteers, visitors, and guests, in collaboration with medical and public safety teams to respond to emergencies.
• Enhance the guest experience by assisting guests, answering questions, and resolving security issues in a professional and welcoming manner.
• Serve as a role model in fostering a safety‑first culture throughout DZCA.
• Primarily perform roving patrols while supporting other security staff across the campus.

• 1-2 years of experience in civilian or military security, safety, loss prevention, or law enforcement, with the ability to effectively engage with guests and employees to resolve concerns. Equivalent experience, lived experience, or special skills will be considered.
• Experience in a high-volume, customer-focused environment or working in a non‑profit setting is preferred.

• Proven computer skills, including Microsoft Office Suite.
• Experience with CCTV, electronic access control systems, visitor management, and/or incident documentation systems is a plus.
• Ability to proactively identify security risks, unauthorized individuals, and safety hazards through patrols and monitoring systems.
• Strong organizational, written, oral communication, problem‑solving, critical thinking, and attention to detail skills, with the ability to prioritize tasks effectively.
• Adaptability to meet deadlines in a fast‑paced, multi‑tasking environment and ability to work well within a team.
• Sound judgment and ability to perform well under pressure, while handling sensitive information with confidentiality.

• Minimum age 21 years with a valid driver’s license and a clean driving record.
• Ability to pass a physical examination, background check, and pre‑employment drug and alcohol screen.
• Ability to obtain a Denver Security License.
• Ability to lift up to 50 lbs.
• Schedule availability: ability to work any shift, including nights, weekends, and holidays, with occasional overtime shifts.
• Must be able to walk (80 acres) and/or stand up to 8 hours daily in adverse outdoor conditions such as cold, rain, snow, or extreme heat.
• Required to obtain and maintain certification in Stop the Bleed, First Aid, CPR, and AED (Adult/Child/Infant) within 3 months of hire and maintain throughout employment; certification provided and maintained through the organization.

Hourly: $22.50…