KSE Security Agent

Position: KSE Security Agent - Variable Hour

Location: Denver, CO

Job : 266

# of Openings: 1

Job Title: KSE Security Agent VH

Department: Arena Security

Business Unit: KSE Corporate

Location: Ball Arena

Reports To: Director, Security

Employment Type: Variable Hour Hourly– Non-Exempt

Supervisor Position: No

Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and Sky Cam.

The Security Department’s vision is to serve and protect the interests and assets of Kroenke Sports & Entertainment by engaging our employees, teams, vendor partners, and guests within our safety and security processes. Our mission is to sustain a presence of safety and security throughout each day, every day. To remain committed and consistent to our vision, values, commitments, and assignments.

To engage in our security process by creating a beginning, middle, and end to every encounter with exemplary customer service. To continually improve our security processes to meet the challenges and needs of Kroenke Sports & Entertainment.

This position is responsible for property security and the protection and safeguarding of guests and employees. Hours for this position fluctuate depending upon arena event schedule, so the ability to work flexible hours is mandatory.

• Responsible for facility security:
  Access Control, CCTV monitoring, patrolling of KSE properties to include parking lots, traffic control, incident response, safety and emergency procedure responseli>
• Patrols Ball Arena Campus, Paramount Theatre and KSE Imprints; reports all safety and/or security concerns to appropriate personnel.
• Provides access control for the facility through post requirements and building access control system.
• Monitors Closed Circuit Camera system and Weather applications; reports all safety and/or Security concerns to appropriate personnel. Activates weather protocols.
• Performs emergency response to fire alarms, evacuations, and other situations; is trained on and maintains proficiency regarding emergency response.
• Provides initial investigation with documentation and provides follow-up on incidents including, but not limited to, building damage, injury to patron or employee, criminal activity and policy/procedure violations.
• Performs functions as directed to establish a safe and efficient environment for building staff and guests.
• Provides customer service to guests and employees of facility.
• Provides logistical support of vehicles and freight for multiple vendors and events.
• Handles complaints, disturbances or related problems with the public, staff or promoters.
• Participates in internal and external training programs for regular and part-time employees.
• Expected to work any Arena Security post on non-event days. On event days, Variable Hour Agents will not work the Employee Entrance desk or the CAD (Computer Aided Dispatch) posts, unless absolutely necessary due to staffing shortages. Graveyard Shift will post both Full Time and Variable Hour Agents at all posts required on event and dark days.

• Capable of sitting, standing stationary or walking for up to 8 hours per shift with some bending, stooping and stretching.
• Requires eye-hand coordination and manual dexterity enough to handle paperwork and mail, and to operate a keyboard, telephone, mobile device, handheld metal detector wand, flashlight, two-way radio, and other office equipment.
• Occasionally lifting items weighing up to 30 pounds.
• Ability to hear a phone, a two-way radio, audible alarms and verbal communications in a moderate to loud environment.
• Tolerance for moderate to loud event noises.
• Working…