Security Officer II - Day Shift

Denver Zoo Conservation Alliance (DZCA) honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions -- Inspire Awe:
Safety, Care, Connect, and by embracing our Core Values of:
Welcoming, Curious, United, Courageous, and Transformative in all that we do.

The Security Officer (Level II) plays a key role in maintaining a safe and secure environment at DZCA, actively responding to and resolving security risks, hazards, and unauthorized access across the campus. By monitoring security systems, addressing emergencies, and documenting incidents, the officer ensures the safety of guests, staff, and animals while supporting a positive guest experience. This position strengthens the overall security infrastructure, enabling the smooth operation of the zoo and reinforcing DZCA's commitment to safety, conservation, and guest engagement.

Bilingual in Spanish/English candidates are encouraged to apply. Candidates must be able to work weekends and holidays as needed.

The Security Department has the following shifts available; all shifts require seasonal overtime:

• Day Shift: Varying 8-hour workday between 7:00 AM - 6:00 PM.

Our team is made up of passionate and diverse professionals dedicated to providing excellent care for our animals while creating meaningful experiences for our guests. If you're excited to contribute your skills in a collaborative and innovative environment, Denver Zoo Conservation Alliance is the place for you!

• Conduct frequent and visible patrols across the DZCA campus, including grounds and buildings, to proactively identify hazards, vulnerabilities, unauthorized individuals, or security concerns.
• Monitor and utilize CCTV, electronic access control, weather systems, and other security technologies according to department policies and procedures.
• Identify and report suspicious, unsafe, or criminal activities that may pose a threat to guests, staff, animals, property, or assets. Ensuring access to the campus is limited to authorized personnel only.
• Respond to emergency calls from the Security Department, Zoo staff, or the public. Implement emergency procedures as required.
• Record patrol activities, daily tasks, lost and found items, work orders, and other relevant data in an electronic logging system, ensuring accurate and organized records.
• Conduct initial investigations of reported incidents or discovered hazards, documenting findings and producing concise incident reports.
• Stay informed about emergency policies and procedures and respond appropriately to emergencies.
• Care for, maintain, and track all DZCA security equipment and property.
• Assist with snow and ice removal as needed.

• Administer first aid to sick or injured individuals, including employees, volunteers, visitors, and guests; collaborate with medical and public safety teams to respond to emergencies.
• Enhance the guest experience by assisting guests, answering questions, and resolving security issues in a professional and welcoming manner.
• Serve as a role model in fostering a safety-first culture throughout DZCA.
• Primarily perform roving patrols while supporting other security staff across the campus

• 1-2 years of experience in civilian or military security, safety, loss prevention, or law enforcement, with the ability to effectively engage with guests and employees to resolve concerns. Equivalent experience, lived experience, or special skills will be considered.
• Experience in a high-volume, customer-focused environment or working in a non-profit setting is preferred.

• Proven computer skills, including Microsoft Office Suite, are required. Experience with CCTV, electronic access control systems, visitor management, and/or incident documentation systems is a plus.
• Ability to proactively identify security risks, unauthorized individuals, and safety hazards through patrols and monitoring systems.
• Strong organizational, written, and oral communication, problem-solving, critical thinking, and attention to detail skills.…