KSE Security Agent

Position Overview

Department: Arena Security
Business Unit: KSE Corporate
Location: Ball Arena
Reports To: Director, Security
Employment Type: Full Time / Hourly / Non‑Exempt
Supervisor Position: No

KSE is an American Sports and Entertainment holding company based in Denver, Colorado. The company owns and operates Ball Arena, DICK’S Sporting Goods Park, Paramount Theatre, Denver Nuggets (NBA), Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), and additional properties such as KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winner comm, Outdoor Sportsman Group and Sky Cam.

The Security Department’s vision is to serve and protect the interests and assets of KSE by engaging employees, teams, vendor partners, and guests within our safety and security processes. The department sustains safety and security throughout the day, ensuring exemplary customer service and continuously improving our security processes.

This position is responsible for property security and the protection and safeguarding of guests and employees. Hours fluctuate with the arena event schedule; flexible working hours are mandatory.

• Responsible for facility security: access control, CCTV monitoring, patrolling of KSE properties including parking lots, traffic control, incident response, safety and emergency procedure response.
• Patrols Ball Arena Campus, Paramount Theatre and KSE Imprints; reports all safety and/or security concerns to appropriate personnel.
• Provides access control for the facility through post requirements and building access control system.
• Monitors CCTV and weather applications; reports all safety and/or security concerns to appropriate personnel and activates weather protocols.
• Performs emergency response to fire alarms, evacuations and other situations; is trained on and maintains proficiency regarding emergency response.
• Provides initial investigation with documentation and follows up on incidents including building damage, injury to patron or employee, criminal activity and policy/procedure violations.
• Performs functions as directed to establish a safe and efficient environment for building staff and guests.
• Provides customer service to guests and employees of the facility.
• Provides logistical support of vehicles and freight for multiple vendors and events.
• Handles complaints, disturbances or related problems with the public, staff or promotersli>
• Participates in internal and external training programs for regular and part‑time employees.

• Capable of sitting, standing, stationary or walking for up to 8 hours per shift with some bending, stooping and stretching.
• Requires eye‑hand coordination and manual dexterity to handle paperwork, mail, and operate office equipment such as a keyboard, telephone, mobile device, handheld metal detector wand, flashlight, two‑way radio, and other equipment.
• Occasionally lifts items weighing up to 30 pounds.
• Ability to hear a phone, a two‑way radio, audible alarms and verbal communications in a moderate to loud environment.
• Tolerance for moderate to loud event noises.
• Works outside in extreme weather conditions (heat, cold, rain) from time to time.
• Comfortable being near heavy vehicle and pedestrian traffic.
• Working conditions and physical demands listed are not all inclusive and subject to change.

• Minimum:
  • High School Diploma or GED
  • One to two years of experience in security operations, preferably in a large arena or sports facility.
  • Valid Colorado Driver’s License
• Ability to communicate effectively and professionally, orally and in writing, with customers, visitors and other employees at all levels.
• Ability to exercise proper action and attitude in handling incidents and demands of the entertainment environment.
• Possess excellent interpersonal skills and diplomacy.
• Works well with others; establishing and maintaining effective relationships with fellow coworkers and supervisors.
• Presents a clean, neat professional appearance.
• Ability to read, understand and interpret…