Security Patrol Captain

Location: Denver, CO, 80238
Employment Status: Full-Time
Schedule: Floating Swing Shift | 5 Days per Week | 10-Hour Shifts
Pay: $72,000 per year

Citadel Security USA is seeking a Patrol Captain to oversee patrol operations across multiple assigned areas within the Denver district. This leadership position is responsible for supervising field personnel, supporting client relationships, maintaining operational standards, and ensuring patrol services are delivered consistently and professionally.
This role combines field leadership with administrative oversight and is best suited for an experienced security professional who can manage teams, respond to operational issues, and maintain accountability across patrol assignments.

• Serve as the primary field-level contact for patrol clients and site representatives
• Assist with onboarding new patrol accounts, including site walkthroughs and operational setup
• Conduct routine client follow-ups to review service quality and operational concerns
• Communicate client updates, concerns, and operational changes to district leadership
• Support relationship-building efforts to maintain strong client satisfaction

• Supervise Patrol Lieutenants and District Officers during assigned shift hours
• Monitor patrol activity, route completion, and officer accountability throughout each shift
• Ensure patrol assignments are completed according to post orders and client expectations
• Respond to escalated incidents, emergencies, or operational concerns in the field
• Coordinate staffing adjustments and shift coverage as operational needs change
• Support daily patrol scheduling and deployment efforts

• Provide coaching, guidance, and performance oversight for patrol personnel
• Conduct shift briefings and communicate updates regarding procedures or client expectations
• Address performance concerns and document incidents when necessary
• Assist with onboarding and training of newly assigned patrol personnel
• Promote professionalism, accountability, and operational consistency across the team

• Enforce company policies, patrol procedures, and safety requirements
• Review and submit daily shift reports, patrol logs, and incident documentation
• Identify operational gaps or compliance concerns and implement corrective action
• Utilize company systems, including Track Tik, for scheduling, reporting, and patrol tracking
• Ensure all patrol activity aligns with applicable laws, licensing standards, and company expectations

• Assist with patrol-related business development efforts when needed
• Support emergency response coordination alongside district leadership
• Provide field coverage for patrol assignments when staffing shortages occur
• Perform additional operational or administrative tasks as assigned

• Active Guard Card required
• Valid driver's license with a clean driving history
• Personal firearm required and must comply with company policy and applicable laws
• High school diploma or GED required
• Minimum of 2 years of supervisory experience in security, military, law enforcement, or related operations
• Strong leadership, communication, and organizational skills
• Ability to work flexible swing shifts and respond to operational needs

• Associate's degree or higher in Criminal Justice, Business Administration, or a related field
• Previous experience managing patrol operations or multi-site security coverage
• Familiarity with Track Tik or similar workforce management systems
• Experience handling client communications and field-based operational leadership
• Industry certifications or professional security credentials are a plus