Premier Concierge Security Officer

Premier Concierge Security Officer

Title:

Premier Concierge Security Officer

Location:

Denver, CO 80206

Employment Type:

Full-Time Pay: $27.00 per hour Driver's License:
Required

Available Full-Time Shifts

• Day Shift: 7:00 AM - 3:00 PM
• Swing Shift: 3:00 PM - 11:00 PM
• Overnight Shift: 11:00 PM - 7:00 AM

Citadel Security USA is seeking polished, dependable Premier Concierge Security Officers to provide a combination of professional security coverage and exceptional front-facing service in Denver, CO.

This position goes beyond traditional security responsibilities. The officer serves as a welcoming and professional point of contact while maintaining a strong security presence throughout the assigned property. The role requires someone who can confidently assist visitors and tenants, provide accurate information, recognize potential security concerns, and respond appropriately when incidents occur.

Successful candidates will bring strong customer-service experience, sound judgment, excellent communication skills, and the ability to remain professional and approachable in a variety of situations.

• Welcome tenants, visitors, and guests with a professional, courteous, and helpful approach.
• Maintain a visible security presence while remaining approachable and attentive to the needs of those on the property.
• Conduct routine foot and, when assigned, vehicle patrols throughout designated areas.
• Inspect doors, gates, windows, access points, and other designated areas for unusual conditions or security concerns.
• Monitor CCTV cameras, alarms, access control systems, and other available security technology.
• Verify identification, manage visitor access, issue badges or credentials, and maintain accurate entry and exit records.
• Provide directions and general information regarding locations, operating hours, amenities, restrooms, lost-and-found procedures, and other available services.
• Observe and report suspicious behavior, policy violations, unsafe conditions, unauthorized access, or other concerns.
• Respond promptly and professionally to disturbances, emergencies, alarms, and other incidents.
• Use verbal communication and de-escalation techniques to help resolve concerns whenever appropriate.
• Prepare clear and accurate reports documenting incidents, daily activities, unusual observations, and relevant interactions.
• Apply established rules, post orders, access procedures, and organizational policies consistently.
• Assist tenants and visitors with questions or concerns while maintaining appropriate security boundaries.
• Protect confidential information and exercise discretion when handling sensitive situations.
• Develop a strong working knowledge of the assigned property, including designated areas, amenities, access points, and applicable procedures.
• Communicate relevant information with supervisors, team members, emergency responders, and authorized personnel as needed.

• High school diploma or GED required.
• Minimum of 2 years of professional security experience required.
• Minimum of 5 years of customer service experience in a public-facing role required.
• Valid driver's license required.
• Must maintain a professional appearance and polished demeanor throughout employment.
• Strong verbal and written communication skills.
• Excellent observation and attention-to-detail abilities.
• Ability to remain calm, courteous, and professional during challenging situations.
• Ability to interact confidently with tenants, visitors, guests, and other members of the public.
• Basic understanding of security procedures and emergency response practices.
• Ability to follow written instructions, post orders, and established procedures.
• Basic computer skills and ability to complete written reports.
• Ability to…