Security Guard Lead

Job Details:

Job Location:

Denver Art Museum - Denver, CO 80204, Salary Range: $21.00 - $26.25 Hourly, Security Guard Lead, Full Time (Non-Exempt)

Position type:
This position will not be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay:
The hiring hourly range for the position is $21.00 - $26.25 /hr based on experience.

• A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children.
• DAM 100% paid Life Insurance, and Short/Long Term Disability.
• Generous sick and vacation paid- time off, and two personal days.
• Ten paid holidays.
• 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program.
• Free Telehealth and Employee Assistance Program.
• Free DAM Family Membership and many perks, free yoga for one.
• This position is based at the Denver Art Museum, which only has a pay-to-park option.
• Discounted parking is available.
• Free RTD Eco Pass.

Lead Guards are responsible to assure the safety of all visitors, employees and volunteers of the museum complex and the protection of all museum assets. These responsibilities include the management and oversight of all aspects of the museum’s Operations Center; guidance and direction to security dispatch personnel assigned to this area; management of emergency situations as directed by security command personnel and the coordination and support of museum events.

This position reports to and collaborates with the Manager of Protective Services.

• Maintain effective working relationships with employees, volunteers, contractors, and the public.
• Consistently deliver exceptional customer service and can coach subordinates to do the same.
• Maintain expert knowledge of museum policies and procedures, position responsibilities, emergency response plans, and other departmental documentation.
• Work in conjunction with the department’s Manager of Technical Operations to assure proper use and operation of all alarm, access control and CCTV systems used in this daily supervisory role of the operations center.
• Coordinate with the department’s Supervisor to assure all Operations Center standards, procedures, and policies are being met by assigned operations center personnel.
• Coordinate response with the department’s Supervisor for all emergencies inside or on the grounds of the museum.
• Coordination of museum resources needed to execute best-in-class events at the Denver Art Museum and to work directly with the security shift supervisor on duty and our catering partners to assure the best possible event experience.
• Assures that museum events do not violate museum security and safety mandates and the City of Denver life safety and fire codes.

• Excellent interpersonal skills and the ability to interact effectively and diplomatically with a diverse group of people.
• Excellent verbal communication skills. Ability to speak, understand, read, and apply the English language;
  Ability to read, understand and apply written procedure and policy.
• Skill in applying existing guidelines or creating new approaches to a variety of unprecedented and problematic situations.
• Skill in exercising initiative, judgment, and decision making in solving problems or meeting objectives.
• Skill in communicating and presenting information relative to the work assignment.
• Ability to self-direct and work independently.
• Ability to work a flexible schedule based on the museum’s program.

Material and Equipment Directly Used:

• Two-Way radio
• Security alarm/access control system and CCTV System
• Fire alarm panel and…