Security Patrol Captain

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $72,000 per year
Schedule: Floating swing shift | 5 days per week | 10-hour shifts

Citadel Security USA is seeking an experienced Patrol Captain to lead field operations throughout the Denver district. This position oversees patrol personnel, coordinates daily deployment, supports client needs, and ensures assigned services meet company standards. The Patrol Captain serves as a key link between field teams, clients, and district leadership. Success in this role requires decisive leadership, strong communication, sound judgment, and the ability to balance field responsibilities with scheduling, reporting, training, and performance management.

• Direct the daily activities of Patrol Lieutenants and District Officers during assigned shifts.
• Monitor patrol progress, route completion, attendance, and personnel accountability.
• Confirm that assigned duties are completed according to post orders, operational procedures, and client expectations.
• Coordinate shift coverage and personnel deployment when staffing needs change.
• Respond to escalated incidents, urgent field concerns, and operational disruptions.
• Provide temporary field coverage when staffing shortages require additional support.
• Identify recurring service issues and work with district leadership to improve operational consistency.

• Act as a primary field contact for assigned clients and authorized site representatives.
• Participate in site walkthroughs and operational preparations when new accounts are introduced.
• Follow up with clients to review service performance, address concerns, and identify areas for improvement.
• Communicate changes in assignments, client expectations, and service requirements to the appropriate leadership team.
• Maintain professional working relationships through timely communication and reliable follow-through.
• Assist with account retention and patrol-related business development initiatives when requested.

• Guide, coach, and supervise patrol personnel to maintain consistent performance standards.
• Conduct shift briefings covering assignments, procedures, safety concerns, and relevant operational updates.
• Support orientation and training for newly assigned officers and supervisory staff.
• Address performance deficiencies promptly and document concerns in accordance with company procedures.
• Encourage accountability, professional conduct, and effective teamwork.
• Communicate staffing, training, and performance needs to district leadership.

• Ensure patrol teams follow company policies, post orders, safety procedures, and applicable legal requirements.
• Review patrol logs, shift summaries, and incident reports for accuracy and completeness.
• Identify procedural gaps and coordinate appropriate corrective action.
• Use Track Tik and other approved systems to monitor patrol activity, support scheduling, and maintain operational records.
• Verify that assigned personnel meet applicable licensing and qualification requirements.
• Coordinate with district leadership during emergencies and significant operational events.
• Maintain the confidentiality and proper handling of company, personnel, and client information.

• Assist with daily scheduling, staffing plans, and patrol deployment decisions.
• Prepare operational updates and communicate significant issues to district management.
• Support emergency planning and response coordination as needed.
• Complete additional field, administrative, or leadership duties consistent with the position.

• Active security Guard Card.
• Valid…