Data Center Operations Technician III - Night Shift; DE

Overview

About Core Site:
We empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our facilities and services enable businesses to connect, collaborate, and grow in a rapidly evolving technological landscape. Our culture emphasizes operational excellence, innovation, collaboration, ownership, and delivering exceptional customer experiences. We are committed to excellence, building connections, owning it, doing the right thing, having fun, and winning as a team.

Data Center Technician III Role

The Data Center Technician III supports the operational integrity, security, and regulatory compliance of the data center. The technician should have strong knowledge of telecommunications, mechanical, electrical, and life-safety systems, as well as data center operating procedures.

We are hiring for the Night Shift: 11:00pm - 7:30am, Sunday-Thursday.

A Tier III technician is responsible for day-to-day operations of the data center, including facilities and telecommunication infrastructure. Responsibilities are wide-ranging and multi-disciplinary, covering mechanical, electrical, fire life safety, and telecommunications disciplines.

Mechanical responsibilities include working on chilled water systems and components, HVAC systems such as roof-top units, CRAC/CRAH units, humidification systems, and central plant operations. Electrical responsibilities include working on electrical/critical power distribution from the utility/generator switch gear through the UPS systems to the customer load, including power circuit installations. Fire Life Safety responsibilities include monitoring wet and pre-action sprinkler systems and associated detection devices.

Telecommunications responsibilities include cross-connect installations, cabling infrastructure management, advanced remote hands support, and customer cage and cabinet build-outs. Responsibilities also include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, and monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include transformers, PLCs, generators, switch gear, UPS systems, STS/ATS, PDU, chilled-water systems, CRAC/CRAH, sprinkler systems, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties

• Complete Core Site’s Data Center Operations Qualification Program to the tier level hired within the first nine months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems (Electrical, Mechanical, Communications, Building Monitoring and Control).
• Track and trend operational characteristics.
• Provide feedback to management on the effectiveness of standards and processes.
• Collaborate with contractors and consultants for system expansions, corrections, and upgrades.
• Work with senior technicians to complete an aggressive preventive and predictive maintenance schedule.
• Ensure data center operates at maximum efficiency, analyze operating conditions, propose new technologies, and pursue cost reduction per Core Site guidelines.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain regular facility and security tours and respond to issues found.
• Assist with database management of maintenance discrepancies and resolve site issues per priorities.
• Follow direction regarding data floor and back-of-house mechanical loading capacity to optimize cooling efficiency.
• Trouble ticket and Remote Hands management; fiber and copper cabling terminations; circuit path creation and verification.
• Coordinate and oversee power installations and upgrades; complete work orders and customer service tickets in a timely manner.
• Infrastructure projects (internal/customer).
• Cage and cabinet build-outs; overhead installations; rack and stack.
• Use developed procedures to solve problems; assist in asset and consumable inventory management; proper labeling of equipment;…