Service Technician - Audio Visual & Structured Cabling

Overview

Service Technician in our Technology Solutions group specializing in audiovisual systems and structured cabling. Proficiency in one key area is essential; additional disciplines can be trained. Requires strong troubleshooting skills, adaptability and cross‑system collaboration.

Hourly rate: $32.00 – $50.00, based on experience.

• Uphold Encore Electric’s core values with safety and professionalism.
• Install, troubleshoot, maintain, and repair systems across multiple disciplines.
• Maintain work areas, tools, and equipment cleanly and organized.
• Communicate job progress, scheduling, and scope changes to the Service Supervisor.
• Represent Encore Electric professionally to clients, fostering positive relationships.
• Be flexible with schedules, shifts, and locations, including participation in on‑call rotation (24/7 for a one‑week period each month).

• Install and troubleshoot AV systems: displays, projectors, speakers, control systems (e.g., QSC, Crestron, Extron, Bi‑amp). Some programming preferred.
• Install and configure conference room systems:
  Microsoft Teams rooms, Zoom Rooms, and related systems.
• Preferred: 3–4 years of AV technician experience.

• Install and terminate telecom cabling, including copper and fiber optics.
• Test and certify cabling and connections.
• Familiarity with telecom tools and practices.
• Preferred: 3–4 years as a telecom technician.

• Install and troubleshoot security systems: access control, IP video, intrusion detection.
• Test, commission, and verify system functionality.
• Preferred: 3–4 years as a security technician.

• Diagnose and maintain automation systems, including HVAC and VAV.
• Install controllers, wiring, and field devices per project specifications.
• Preferred: 3–4 years as a BAS technician.

• Technical expertise in the relevant system(s) of focus.
• Ability to read technical documents: blueprints, one‑liners, specifications.
• Strong problem‑solving, organizational, and time‑management skills.
• Excellent communication with clients, vendors, and team members.

• Lift up to 50 lbs, climb, stand, and stoop as required.
• Vision acuity near and far; color deficiencies acceptable.

• At least 3–4 years of experience in a specific relevant discipline.
• Valid driver’s license and acceptable motor‑vehicle record.
• Willingness to continue learning and developing in the field.

• Competitive compensation and benefits.
• Company vehicle.
• Professional growth and development opportunities.
• Dynamic, supportive work environment.
• Commitment to safety and advanced technology.

• Medical, dental, and vision plans.
• Disability and life insurance.
• Employee‑matched 401(k).
• Paid time off (PTO).
• Employee assistance program (counseling, legal, and financial advice).
• Employee referral program.
• Access to technical, safety, personal finance, and leadership training via Encore University and in‑house programs.
• Cell‑phone allowance and short‑term incentive program.

Applications will close for this position on December 31, 2025, or until the role is filled.

To request an accommodation during the application process, please contact

Encore Electric, Inc. is an Equal Opportunity Employer, including disability and veterans.