Sr. Field Service Technician

What does a Service Technician do at Swire Coca Cola?

Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Works under limited supervision.

Responsibilities:

Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) to determine work, parts, and materials needed and make required repairs
Travel to and from customer locations in assigned area
Effective and appropriate interaction with customers, management, and associates
Upon completion of service call, clean and sanitize equipment, clean work area
By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity
Correctly check in and out equipment and materials (parts and supplies)
Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle
Performs other duties as assigned

Requirements:

High School Diploma (or GED) required
Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine, and Fundamental Skills certifications within 1 year from hire required
CFC Refrigeration Certification preferred
2+ years experience in diagnosis & repair of consumer or commercial appliances required,
1+ years beverage service technician (EFC, Fountain install, bottle/can reactive) experience preferred
Must be at least 21 years of age and have a valid driver's license
Ability to lift a minimum of 50 pounds