Senior Field Service Representative

Compensation & Benefits

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short‑term incentive. The salary range applies to candidates located within the United States. Schneider Electric offers a comprehensive benefits package that includes medical, dental, vision, basic life insurance, benefit bucks, flexible work arrangements, paid family leaves, 401(k) + match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (pro‑rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing the Job Posting Compliance Form.

Great people make Schneider Electric a great company. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. The Field Service Representatives collaborate with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. The position is site‑based with occasional nonstandard hours, a 40‑hour guarantee (+ overtime), with most work occurring at customer sites.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, and District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

On some days you may also:

• Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• An associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service experience with UPS systems, power distribution, switch gear, ATS, and related equipment
• 2+ years in Field Services or equivalent industry experience
• Must possess good safety practices and adhere to the company’s safety procedures and policies (lock‑out/tag‑out, compliance with all safety programs and completion of safety‑related trainings on time)
• Identify hazards present in the work area and report all safety matters, incidents, and near misses to management or safety representative
• NFPA‑70E or OSHA experience is preferred
• Safe driving and vehicle operation skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work frequently requires strenuous physical tasks, including bending, stooping, and lifting and carrying items…