Industrial Automation Field Service Technician

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States, operating through eight regions and more than 460 warehouse locations.

Industrial Automation Field Service Technician – based in Denver, CO. You will provide on‑site services to support process and discrete manufacturing operations, evaluating automation hardware/software, troubleshooting systems, and identifying modernization opportunities.

• Develop, modify and troubleshoot programs in modern, tag‑based PLC environments across major automation platforms.
• Apply advanced knowledge of data types, structures, UDTs, arrays and aliasing to build scalable, maintainable automation logic.
• Design and organize program architecture using modular, structured programming practices (e.g., routines, function blocks, state logic, reusable code modules).
• Implement best practices for code readability, version control and documentation to support long‑term system reliability.
• Diagnose logic, communication and I/O issues using online monitoring, data tracing and system diagnostics tools.
• Represent Rexel while performing services on mission‑critical customer equipment and applications.
• Develop relationships with key customer stakeholders and present findings to technical and non‑technical audiences.
• Articulate the value of services offerings throughout the engagement lifecycle.
• Work with customers to identify opportunities for products and services beyond the original scope.
• Document work activities in a professional report format and assist in clarifying and resolving customer issues.
• Communicate needs and issues with management to prevent problems before they arise.
• Manage time to avoid scheduling conflicts and work positively in a team‑based environment.
• Execute documented procedures on‑site and perform site‑walk inspections for data collection.
• Demonstrate core competency around troubleshooting Rockwell Automation products and related manufacturing technology.
• Complete other duties as assigned.

What You’ll Need

• 3+ years of hands‑on experience in an industrial manufacturing environment.
• Knowledge of industrial lockout‑tagout and Arc Flash standards.
• Experience with industrial control systems (PLC, HMI/SCADA, plant historian, motion control, etc.), preferably Rockwell or comparable platforms.
• High School diploma or GED required;
  Associate’s Degree preferred;
  Bachelor’s Degree highly preferred.
• Associate’s degree in Engineering or Technology and other related technology‑driven degrees preferred.
• Bachelor’s degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or a related field preferred.

Knowledge, Skills & Abilities

• Understanding of safe work practices, including PPE usage.
• Strong interpersonal, organizational and written communication skills.
• Ability to learn quickly, work independently and adapt to changing demands.
• Experience with Microsoft Office (Excel, Word, etc.) and analytical problem‑solving.
• Reading of electrical schematics, wiring diagrams and P&IDs.
• Solid grasp of AC/DC circuits, relays, sensors, solenoids, motors and drives.
• Proficiency with multimeters, clamp meters, oscilloscopes and signal testers.
• Knowledge of industrial electrical safety standards (LOTO, NFPA 70E).
• Time‑management skills and ability to balance multiple job engagements.
• Capacity to gather data for future project scope development and to support sales initiatives.
• Responsiveness to support requests and continuous improvement mindset.

• Sit – 21% to 50% of the time.
• Walk – 21% to 50% of the time.
• Use hands and fingers (computer, tools) – at least 51% of the time.
• Stoop, kneel, crouch, crawl…