Experienced Fireplace Service Tech

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RPD - Fireplace Serv Driver Denver, CO, US

2 days ago Requisition

Salary Range: $28.00 To $33.00 Annually

Position Title: Fireplace Service Tech

Department: Fireplaces
Reports To: Service Manager

FLSA Status: Hourly
Location: Havana

Position Summary

The Fireplace Service Tech position will be responsible for assisting the service manager in insuring we deliver the best quality work and the strongest customer service possible. The Fireplace Service Tech will address all customers in a courteous, respectful manner always. Communicate via company cell phone; report any installation or service issues to install manager & site Supers.

Founded in 1893, Rio Grande Co. has proudly served the Denver and Rocky Mountain region for over 132 years. What began as a fuel and feed business has grown into a trusted distributor, fabricator, and building materials resource supporting construction projects across Colorado.

As a multi-generational, family-led company, members of the Peterson family – Erik, Elmer, Donald, and Bruce – have guided our growth and long-standing contribution to Colorado’s construction industry.

At Rio Grande Co., we build more than structures — we build teams, careers, and futures. What sets us apart:

• A family-founded culture that prioritizes people and relationships
• A workplace grounded in safety, respect, and accountability
• Transparent leadership and clear expectations
• Investment in employee development and training
• A commitment to doing the right thing for our employees, customers and communities

Key Responsibilities

• Drive to job sites, take “finishing parts” inside and install, clean for aesthetics, and run fireplace to check all quality aspects
• Assist in the follow-up of outstanding issues that may be beyond the abilities of inside sales team including technical troubleshooting, technical items on the NTS (need to schedule) spreadsheet, follow-up phone calls and general technical phone calls
• Work in the field as “emergency” jobs arise and actively work directly with Manager to follow up on these types of issues to prevent them from escalating
• Actively work with customers, builders and inside sales team to foster healthy relationships and exceptional customer service
• Answer questions regarding service procedures and installing manual interpretation
• Participate in ongoing manufacturer training and educational courses to maintain current knowledge of product installation, troubleshooting, maintenance, and service requirements.
• Learn, train and enforce Rio Grande Co.’s Safety Expectations
• Uphold company standards for professional appearance, communication, and conduct while working in customers’ homes.
• All other duties assigned.

Qualifications

• 3 - 5 years of experience in the fireplace field required
• Ability to drive company vehicles (must meet all requirements outlined in the fleet management policy)
• NFI certification – Or working towards it
• Comfortable with heights and climbing 40+ foot ladders
• Ability to communicate cordially and professionally with customers

Physical & Environmental Requirements

• Constant – outdoors on jobsites, in commercial construction settings or exposed to the elements such as heat, cold, sunlight, darkness, wind, rain, lightning, snow and dust

Physical Demands:

• Frequent walking on uneven and unstable surfaces (Loose Dirt, Rock, Gravel, etc.)
• Occasional climbing of ladders
• Frequent driving on non CDL company vehicle
• Frequent ability to lift, bend, stoop, and kneel

Rio Grande Co. offers a competitive benefits package, including:

• 401(k) Plan
• Discretionary Employer Matching & Profit Sharing
• Paid Sick,…