Supportive Services Navigator – Bilingual; Spanish

Position: Supportive Services Navigator – Bilingual (Spanish Required)

The Family Supportive Services Navigator (Navigator) provides case management, resource navigation, and coaching services for families residing in Warren Village at Alameda's supportive housing community.

Responsibilities include conducting relationship/rapport building, goal planning, resource and referral, crisis intervention, safety planning, and problem solving. The Navigator will also provide housing stabilization support and front desk coverage.

Essential Functions and Responsibilities

• Conduct outreach, assessments, and individualized support to potential residents.
• Provide case management, Mobility Mentoring coaching, and resource referral to residents as needed.
• Utilize trauma-sensitive coaching, a 2-generation orientation, and motivational interviewing and support in collaborating with residents.
• Link residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency.
• Facilitate connections for residents to additional onsite programming.
• Maintain a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.

Family Supportive Services Program Support, Collaboration, and Evaluation

• Ensure timely and accurate data collection and entry into data management, fulfilling essential documentation and reporting obligations.
• Attend weekly team meetings and other specified meetings/trainings as required.
• Coordinate and collaborate with Property Management to increase participants' housing stability and overall sense of well-being.
• Coordinate and collaborate with additional Warren Village staff, as needed.

Competencies

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission, goals, and values of Warren Village.
• Technology systems aptitude, including proficiency in Microsoft Office applications.
• Ability to work evening and Saturday hours within the work week.

Minimum/Required Qualifications

• Associate's degree in Social Work, Human Services, or 4 years of related experience.
• Fluency in both English and Spanish languages, proficiently communicating verbally and in writing.
• Experience in case management and/or navigation services, direct homeless services or working with low-income families.

Preferred Education, Eligibility Requirements, And/or Experience

• Lived experience in homelessness or housing instability, including an alum of Warren Village.
• Bachelor's or Master's degree in Social Work, Human Services, Education, or related field.
• Experience in Supportive Housing, Housing First, and Harm Reduction.

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