Stabilization Case Manager

Stabilization Case Manager role at The Salvation Army Southern California

• Job Title:
  
  Stabilization Case Manager
• FLSA Status:
  Temporary, Full Time - non-exempt
• Employment End Date: 12/31/2025
• Reports To:
  
  Lead Stabilization Case Manager
• Schedule:
  
  Varies, 40hrs/week
• Rate of Pay: $26-$27.58
• Closing Date: 8/13/2025
• Benefits:
  Standard
• Benefits include:
  Health, vision, dental, life and voluntary life and disability insurance;
  Sick leave – 1 day per month, 12 sick days per year;
  Vacation – 10 days per year;
  One floating day off;
  Pension Plan after one year;
  Voluntary Tax-Deferred Annuity Plan (403(b) plan)

The Stabilization Case Manager ensures individuals who have obtained housing are able to maintain it. This position administers in‑community case management to ensure housing stability for households recently housed.

• Complete training and utilize a Critical Time Intervention approach to case management as described in HOST’s CTI Manual.
• Receive and support households referred through Housing Central Command.
• Conduct a Housing Stability Plan assessment with the households prior to placement.
• Actively engage with household in the community to develop life skills, financial literacy, benefits navigation, employment search, resource navigation, and other needs identified through the assessment.
• Work with households to develop a plan of achieving housing stability without ongoing subsidies.
• Identify alternative housing subsidies if stability is not achieved within the program timeframe.
• Attend case conferences with other HCC housing providers as directed.
• Submit complex household cases to the Denver complex case review.
• Transport clients as needed for pre‑move‑in and move‑in tasks.
• Enroll households into HMIS and other platforms as required by funders and maintain data standards.
• Meet with supervisor regularly to discuss CTI stabilization for each household.
• Collaborate and communicate effectively with landlord partners and Housing Connector.
• Provide prompt intervention when a landlord or unit team identifies a risk to a household’s housing stability.
• Submit and process any housing cost payments for the household.
• Adhere to client confidentiality and HIPAA.
• Attend, participate, and help facilitate case conferencing, team meetings, and assigned meetings.
• Maintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army’s code of ethics.
• Adhere to organizational and program policies and procedures, including processing client assistance.
• Must have a valid Motor Vehicle License and pass Driver Safety Training.
• Ensure compliance with all funding contract requirements.
• Complete all required training in compliance with contract, organizational, and program needs.
• Attend all assigned meetings.
• Other duties as assigned.

• Education
  • Bachelor’s degree in social work, human services field, or related field, required.
  • Master’s degree preferred.
  • Equivalent experience may substitute a degree on a case‑by‑case basis.
• Skills
  • Strong communication skills, both verbal and written.
  • Problem‑solving skills to assess complex situations.
  • Case management skills, including intake, assessment, goal setting, and documentation.
  • Computer proficiency with database systems.
  • Self‑direction ability to work independently.
• Qualifications
  • Previous experience working with unhoused or at‑risk populations, preferably in case management, 1 year required.
  • Comfortable working in a crisis‑oriented environment.
  • Ability to respond with humility to diversity and the needs of unhoused neighbors.
  • Ability to work effectively, cooperatively, and respectfully with staff, volunteers, clients, partners, and community members regardless of background.
  • Act with honesty and integrity; exercise discretion and maintain confidentiality.
  • Support The Salvation Army’s mission and reflect high standards of the organization.
  • Driving: minimum age 21, valid in‑state driver’s license required; MVR processed annually.
  • Background check: biennial background check required.

• Excellent communication skills, ability to manage databases, administer complex systems, and follow program policies.
• Ability to discern appropriate approaches and solutions in highly complex cases.

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must perform essential duties with or without accommodation.