Case Manager, Outreach and Engagement

Housing Case Manager, Outreach and Engagement - 10724

Join to apply for the Housing Case Manager, Outreach and Engagement - 10724 role at Colorado Coalition for the Homeless
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The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

As a Case Manager, you will provide coordinated stabilization and time-limited case management support to clients in housing following their exit from unsheltered homelessness or transitional shelter sites. You will work as part of a close-knit team within a larger collaborative that includes fellow case managers, behavioral health navigators, street medicine nurses and providers, housing navigators, and other service providers from CCH and partner agencies.

Together, this team is dedicated to ensuring rapid exits from homelessness into housing and intentional follow-up care for at least the first year of housing. Services provided will include, but are not limited to: relationship‑building and trauma-informed engagement; crisis intervention; provision of basic needs (food, clothing, household items); facilitation of medical and behavioral health care; transportation assistance; and client advocacy and linkage to services and supports necessary for stabilization in housing following a time-limited housing subsidy.

This position collaborates closely with non‑congregate shelter providers, housing programs, and other City or contracted entities as needed to support program retention, remove barriers to stabilization, and pursue a variety of housing options beyond the initial intervention period.

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap‑around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de‑escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts help to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on‑going professional relationships with individuals in need of services to get connected to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers…