Resident Services Coordinator

Join to apply for the Residential Services Coordinator I role at Colorado Coalition for the Homeless

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

• Work one‑on‑one with residents; develop and implement creative programs; establish and oversee partnerships that support residents in successfully maintaining housing.
• Access education and employment services; and resource activities and services that will contribute to a positive sense of community at a supportive housing facility for formerly homeless and very low‑income single adults.
• Foster a trauma informed care environment through collaboration with property and programming staff, external partners, and the residents.

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

• Choice of HMO or PPO health insurance coverage options: full‑time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem‑solving resource available to you and your household members.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.

• Provide excellent internal and external customer service, engendering an atmosphere of teamwork, trust, respect, and collaboration.
• Contribute to the development of a safe, sustainable community by fostering collaborative partnerships among program clients/residents and staff.
• Increase participants’ access to and engagement in mental health and substance abuse treatment services through an interdisciplinary team approach.
• Maintain strong communication and cooperation with social services and property management staff.
• Establish on‑going communication with residents, individually and collectively, to determine areas of need.
• Facilitate the Housing Retention Program at Fusion, which includes weekly subcommittee meetings, conducting client interventions, and follow‑up tracking.
• Effectively assess and diffuse crisis situations that may occur on‑site by using de‑escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
• Ensure completion of required paperwork and program database entries, including HMIS, EHR, CMT, Safety Zone, and all accounting forms in a timely manner.

• Bachelor’s degree in Social Work or related field required.
• Minimum of two years’ experience providing educational and/or social services to adults with severe and persistent mental illness or co‑occurring disorders.
• Experience in mental health, substance use, permanent supportive housing, and crisis intervention strongly preferred.
• Demonstrated competency in working with people from diverse backgrounds and ability levels.

$21.67 - $26.40 an hour

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.