Residential Support Staff

Residential Support Staff

Who We Are and Who We’re Looking For: If you are looking to join a supportive team driven to impact the lives of others, look no further. Safe House Denver has been around for 48 years, and we are on a mission to improve the lives of domestic violence survivors. We guide community awareness of domestic violence through education, partnerships, and inclusion.

We are currently looking for a Residential Support Staff with organization, time management and crisis intervention skills- to support our work as we prepare to serve more survivors in greater ways.

Safe House Denver promotes a culture of excellence. We prioritize and practice seven core values:
Trust
We foster a culture of trust by being reliable, honest, consistent, direct, and transparent.
Dedication
We are intentional, passionate, and driven. We commit to making a meaningful impact.
Compassion
We listen, seek to understand, and help. We embody kindness, patience, empathy, and see the value of each individual.
Collaboration
We encourage, cooperate, support, and share. We also welcome humor and fun.
Innovation
We are bold, brave, and fearless. We value curiosity and continuous learning.
Leadership
We operate with integrity, transparency, and ethics. We are solutions-oriented, optimistic, accessible, and critical thinkers.
Inclusion
We embrace and respect diverse perspectives and experiences; we believe in a welcome and equitable environment.
What You’ll Be Doing:
Responds to callers who access the Safe House Denver 24 hours crisis line

• Provides emotional support, crisis intervention, and de-escalation
• Provides information and education on domestic abuse, trauma response, and coping skills
• Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
• Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
• Screens callers for shelter

Provides initial intake of new residents

• Orientates new residents to the shelter building and program
• Provides appraisal of the resident’s presenting problem
• Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
• Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
• Provides emotional support, de-escalation, and crisis intervention during the intake process
• Provides short-term individual advocacy, counseling and crisis intervention to residents
• Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
• Supports residents in developing short-term goals plans to address immediate concerns
• Provides information and education about domestic abuse, trauma response, and coping skills
• Assists residents in identifying options and achieving short-term goals
• Communicates with Primary Advocates to ensure quality services to residents
• Supports a safe and secure shelter space
• Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
• Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
• Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
• Supports residents in meeting their day-to-day needs by supplying personal items, shelter supplies and food
• Maintains accurate and timely record keeping
• Responsible for appropriate charting and all necessary documentation
• Demonstrates initiative and vision for service quality, service improvement, problem prevention, and problem resolution
• Works diligently to achieve individual, team, and agency goals and objectives
• Participates with all staff to assure coordinated services both within the Shelter and across all agency programs

Do You Have What It Takes?

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