Case Manager

About the Job

Job Summary:

Under the supervision of the Case Management Program Manager, the Case Manager will be responsible for providing ongoing engagement, assessment, intervention, and evaluation for the youth on their individual case load. This commonly includes youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and follow-up care. In addition, the Case Manager will assist with general upkeep of the case management program, including regular program shift coverage, milieu management, crisis intervention, reporting maintenance issues, and ensuring that the program is facilitated in a manner that meets Urban Peak's mission.

Case Managers will work with youth ages 12-24 who are enrolled in Urban Peak's programming who are experiencing homelessness. The acuity of clients varies, but many clients will have unique goals related to mental health, substance use, education, employment, and housing. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

• A master's degree in social work, psychology, or child development AND a minimum of two (2) years' treatment-oriented or case management experience; OR a bachelor's degree in behavioral science, human services, or related fields AND three (3) years' experience working with children/youth; OR 5 years' full-time (FT) experience with homeless or runaway youth.
• Lived experience reflective of the youth we serve is encouraged but not required.
• The ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
• An understanding of trauma informed care and harm reduction principles and an ability to implement these approaches.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
• Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
• Skilled in mediating and de‑escalating, particularly in sensitive situations. Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Team-oriented and able to coordinate with various departments and staff.
• Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
• Must be insurable as a driver on Urban Peak's auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
• Ability to pass both federal and state background checks.
• Ability to pass pre‑employment TB Screening.
• Ability to pass pre‑employment physical examination.

• The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

• Manages a case load of up to 30 clients. Meets with assigned youth on a weekly basis to create goals, review progress, and provide support and accountability.
• Provides personal interest and attention to each youth, supporting each young person in their unique social, emotional, and intellectual development.
• Assists clients in their movement through Urban Peak programs by helping them apply for Neighborhood and Housing programs in a timely manner.
• Provides guidance to youth that is based on the principles of trauma informed care, positive youth development, and harm reduction.
• Assists youth and other involved persons in facilitating safe and stable housing for the youth.
• Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of…