Resident Services Coordinator

Status: Non-Exempt/Part-time, 20-25 hours

Reports to: Program Manager

Location: Hybrid - NAHC Office, Cranes Landing Office, and Remote (Metro Denver)

Salary Range: $28/hour

The Resident Services Coordinator is a new position on Native American Housing Circle’s Program Team. This role is based at Cranes Landing , a 190-unit affordable housing development in the La Alma Lincoln Park neighborhood and will ensure that Cranes Landing residents, including the clients of the Permanent Supportive Housing (PSH) program, have access to culturally responsive, resident-centered programs that promote cultural connection, wellness, education, and community building.

Program activity areas may include financial literacy, daily living skills, employment/education, benefits acquisition, healthy relationship building, strengthening community connections, healthy cooking, artistic expression, and others that promote stability, build greater independence, and help residents maintain their housing.

The Resident Services Coordinator will plan, coordinate, and lead on-site programs at Cranes Landing, working directly with residents and partners to build a strong, connected community where people can stay stably housed. The ideal candidate embodies hard and soft skills. Hard skills such as implementing protocols and proper guidance to clients. Soft skills such as emotional intelligence, establishing trust within relationships, and building community with NAHC clients, staff, partners, and visitors.

The ideal candidate understands the barriers that Native American, American Indian, Alaska Native peoples and communities of color more broadly face to achieving health, education, and well-being due to racism. The ideal candidate is an advocate for ending homelessness and other barriers to well-being.

The Resident Services Coordinator will organize and lead culturally responsive programs and activities for all Cranes Landing residents, including families and individuals. Working on behalf of NAHC in partnership with Mercy Housing’s Resident Services team, this role will contribute to program planning and ensure activities align with NAHC and Mercy Housing program models.

Connect residents and clients with resources, services, educational opportunities, and activities that support their overall well-being and sense of community. Provide direct support as part of the program team, including helping clients navigate challenges, advocating for their needs and concerns, and encouraging participation and collaboration in programming and activities.

Develop partnerships with community organizations, service providers, and other partners to expand residents’ and clients’ access to resources and opportunities with an emphasis on bringing partnerships directly on-site at Cranes Landing.

Help identify and support volunteers for resident programs and community activities in partnership with NAHC, Mercy Housing, DIHFS, and other community organizations.

Maintain and enter accurate records of services provided into internal systems and the regional Homeless Management Information System (HMIS) within 7 business days of providing services. Support with quarterly reporting periods.

Evaluate outcomes of programs and services delivered on a regular basis.

Maintain core hours at Cranes Landing to serve clients and residents

Participate in staff meetings, internal NAHC case coordination meetings, Cranes Landing case coordination meetings, and additional inter-agency meetings as necessary.

Coordinate and support outreach events to share NAHC’s programming and to connect with the community outside of the office.

Other duties as assigned.

Bachelor’s degree in human services, social work,…