Continued Care Case Manager

Continued Care Case Manager

Programs Manager/Assistant Program Director

$55k

Full-Time Salaried Non-Exempt

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare.

The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers.

In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs.

We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

In line with housing first-focused shelter, the Continued Care Case Manager (CCCM) supports TDP’s efforts in assisting shelter guests in maintaining safe, affordable, permanent housing. The CCCM assists individuals who have transitioned from shelter to housing by providing ongoing community-based support for one year after individuals become housed. The CCCM goal-plans with clients, assisting them in achieving increased levels of stability, independence, and financial stability.

Reliable transportation is required.

Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy Client centered & nonjudgmental, Adherence to professional documentation standards, Resource navigation.

Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving.

• Participate in a warm handoff of all clients while they are still in the shelter with their
• rehousing case manager.
• Meet with clients on their caseload in person at least twice monthly.
• Maintain appropriate case notes and documentation.
• Complete all required assessments including HMIS (at enrollment, annually, and at exit) and ASSM (at enrollment, bi-annually, at exit).
• Accompany clients to medical, behavioral health, legal, and/ or housing appointments as necessary.
• Assist clients in building a community map of resources and supports.
• Work with clients on creating and maintaining a budget and maintaining and/ or improving income.
• Help guests with benefits navigation as needed.
• Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings.
• Maintain a flexible schedule, including some evening and weekend hours, in order to best meet the needs of clients.
• Plan and facilitate or co-facilitate any housing-focused programming or workshops as…