Bilingual Family Advocate - Alameda

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Salary Range: $28.92 To $33.73 Annually

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village’s campuses. Coaching services include conducting biopsychosocial assessments, goal planning, education and workforce navigation, resource and referral, problem solving, de-escalation, and mediation.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity. We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being. We recognize that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage these differences to support and engage our communities.

• Implements Warren Village mission through coaching activities with program participants at one of

Warren Village’s campuses, monitors, and documents progress on individualized plans.

• Utilizing a Mobility Mentoring approach, conducts detailed Economic Mobility Bridge assessments to identify each family’s strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health, and wellness and more.
• Conduct outreach, assessments, and individualized support to potential residents during the pre-lease-up and lease-up phases, including assisting in obtaining and preparing the required documentation to ensure alignment with housing voucher eligibility.
• Links residents with existing community resources and systems that provide them with support, services, and opportunities to assist them moving towards economic and personal self-sufficiency,

exhibiting resourcefulness and ensuring proper referrals are made in collaboration with internal and external resources.

• Work directly and collaboratively with participants on education, workforce, accessibility navigation.
• Maintains a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.
• Communicates effectively to a wide array of audiences from participants to external stakeholders.
• Assists participants through problem solving, direct support, crisis intervention, de-escalation, and mediation, as necessary.
• Completes timely and accurate service documentation in HMIS and Penelope; maintain data management records including progress notes, assessments, and assisting with program data reporting.
• Utilizes trauma-sensitive, coaching and 2
  
  Gen orientation in work with participants.
• Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
• Support department donations including ordering, picking up, and distribution.
• Provide coverage of front-desk responsibilities as necessary, ensuring seamless operations.
• Assist with Enrichment programing on evenings and weekends events as needed.

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
  
  Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission,…