Care Manager - Mercy Housing

Paragon Behavioral Health Connections is seeking a Bachelor-Level Care Manager to provide intensive community-based care management services within the Community Access & Partnership (CAP) Program, with a dedicated focus on supporting residents of Mercy Housing communities.

The Care Manager plays a critical role in helping clients achieve psychiatric stability, maintain housing, reduce crisis utilization, improve independent living skills, and successfully transition toward less intensive levels of care.

This position requires extensive field-based work, community outreach, and collaboration with internal and external providers throughout the Denver Metro area and surrounding communities, including regular on-site presence at Mercy Housing properties .

• Provide intensive, community-based care management services in clients' homes and natural environments.
• Conduct outreach and engagement activities with individuals who experience barriers to treatment participation.
• Coordinate services across behavioral health, medical, housing, employment, vocational, and social service systems.
• Assist clients in identifying strengths, needs, goals, and barriers to recovery.
• Support clients in accomplishing treatment plan goals through strengths-based and recovery-oriented interventions.
• Provide hands-on assistance to promote community tenure and independent living.
• Assist with obtaining identification documents, benefits, transportation resources, healthcare access, and community supports.

• Provide care navigation to help residents access medical, behavioral health, and community-based services.
• Arrange and coordinate transportation to appointments and essential services.
• Facilitate referrals to higher levels of care when a resident's clinical needs require increased support.
• Facilitate substance use treatment referrals and support residents in following through with treatment.
• Provide life skill development support, such as budgeting, household management, medication routines, and communication skills.
• Provide eviction navigation, including early identification of lease concerns, advocacy, connection to legal and rental assistance resources, and coordination with property management.
• Support conflict management among residents and between residents and property staff through de-escalation, mediation support, and problem-solving.
• Connect residents to food access and other basic needs, such as food pantries, SNAP, clothing, hygiene items, and utilities assistance.

• Assist clients in practicing and applying coping skills, wellness strategies, and recovery supports within real-world environments.
• Provide psychoeducation regarding mental health recovery, medication adherence, self-advocacy, and available community resources.
• Support clients with appointment attendance and coordination of care across providers.
• Utilize motivational interviewing and trauma-informed approaches to increase engagement and promote self-determination.

• Support applications for subsidized housing, supportive housing, vouchers, Medicaid-funded housing supports, and other community resources.
• Coordinate with housing authorities, landlords, property management, shelters, residential providers, and community partners.
• Support clients in maintaining housing stability through advocacy, coordination, and skill-building interventions.

• Coordinate access to primary care, specialty medical care, psychiatric care, dental care, and community supports.
• Assist clients with Medicaid, Medicare, Social Security, SNAP, Long-Term Care Medicaid Waivers, and other public benefit applications.

• Complete all required documentation in accordance with agency, Medicaid, and regulatory requirements.
• Maintain timely and accurate service notes, referrals, assessments, care plans, and discharge documentation.
• Maintain compliance with HIPAA, confidentiality standards, and professional boundaries.

• Assist clients in developing transition and discharge plans that promote long-term stability.
• Facilitate successful linkage to outpatient services, community supports, healthcare providers, and recovery resources.
• Coordinate warm handoffs to lower levels of care as clients progress through the CAP program.
• Support clients in…