Bilingual Case Manager: Community Programs

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential.

** Case Managers for the community housing programs are directly responsible for the service provision and housing assistance for program participants. This position will work for VOAC's Rapid Rehousing Plus Care (RRH+C) program and the Shelter into Rapid Rehousing (SIRR). These programs serve individuals and families who are currently experiencing homelessness. This position will work in conjunction with other service providers in the Denver Metro Area in order to provide wrap around case management services to participants to assist them in obtaining and maintaining permanent, stable housing.

Job duties include, but are not limited to, conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the assigned programs.

• Ensures that the client's choice is honored and their ideas play a prominent role in programming.
• Coordinates wrap-around services for clients with the team and community service providers.
• Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
• Provides intensive case management for households with high barriers to obtaining or maintaining housing by identifying and serving the unique needs of each client.
• Collaborates with clients and empowers them to achieve the goals they set for themselves.
• Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for clients.
• Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.
• Responsible for collecting necessary documents to obtain and maintain housing such as: identification documents, vital documents, income documentation, changes in household, etc.
• Assists clients in their search for housing by assisting them with filling out rental applications, interpreting leases, understanding tenant rights and responsibilities, looking for housing leads, and other various means based on the unique needs of the household.
• Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
• Assists in relocating clients as needed and securing emergency shelter.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as various evidence-based and housing focused models as well as Motivational Interviewing.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
• Demonstrates knowledge of relevant resources, a passion for serving those experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Maintains a specialized knowledge related to service delivery database systems within the organization.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of…