Social Work Coach, Human Services​/ Social Work

Benefits Coach

Lutheran Family Services Rocky Mountains

Denver Metro

Organization type:
Nonprofit

Type of role:
Full-time

Job Category:
Programs/Services

Hourly: $21.91 - $23.03

Applicants who apply through third-party sites (Indeed, Linked In, etc.) will receive an email from isolved to complete their application.

The Benefits Coach works with clients by assisting them to identify and access all applicable public benefits, including but not limited to Temporary Assistance for Needy Families (TANF), Food Stamps, Medicaid, and Colorado Childcare Assistance Program (CCAP). This position works directly with clients, assisting them to maintain ongoing benefit eligibility and program compliance. Coach and provide support to clients so that they have the knowledge and resources to navigate public benefits systems on their own while empowering them to become self-sufficient.

• Understands and stays current on the eligibility criteria and outcome requirements for all public benefits programs, as well as within the Colorado Refugee Services Program (CRSP) and Employment & Benefits Division (EBD).
• Using a strengths-based and client-let coaching approach, helps clients to develop goals and action steps to be used in their Roadmaps, with the aim of achieving stability and independence.
• Works with other LFS staff members to complete client benefit applications, redeterminations, and interviews as required by county human services offices. Receives, reviews and submits required client documents to applicable county human services offices.
• Enters Roadmaps and work participation hours into Colorado Benefits Management System (CBMS).
• Review request for transportation, and other county approved supportive services and enter into CBMS to ensure a continual path towards self-sufficiency.
• Communicates with county and State Human Services staff to ensure clients receive timely public benefits. Advocates for clients when needed.
• Schedules and conducts benefit orientations for new participants to ensure state and federal compliance.
• Provides ongoing training to Lutheran Family Services Rocky Mountains (LFSRM) staff as needed pertaining to public benefit rules and regulations.
• Serves as an advocate and resource for clients and provide equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Coordinates services with other key staff to assure comprehensive services to clients.
• Attends and participates in staff meetings and other meetings as requested.
• Abides by high quality of standards of case management and adheres to service delivery expectations of LFSRM, State of Colorado, Department of Health and Human Services – Office of Refugee Resettlement and Department of State.
• Complies with all federal, state and LFSRM contracts.
• Participates in community outreach activities that advance the work and message of the Refugee & Asylee Programs.
• Provides leadership in conceptualizing new program possibilities and suggesting improvements in existing programs and practices.
• Ensures that program services are provided in accordance with quality assurance standards of the agency, state, accrediting organizations and HIPAA.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Outstanding organizational ability.
• Written communication skills, ability to edit and make presentations.
•…