Service Coordinator - William Tell s

Position: Service Coordinator - William Tell Apartments
Basic Function To ensure that all aspects of SC program are in strict compliance/conformance with HUD SC Grant. To support residents’ ability to maintain independent housing through the provision of resource assistance and service management. Provide general case management (including intake and referral services) for all residents as requested and indicated. Provide formal case management with individually tailored plans for services, as needed or indicated.

Provide periodic reassessment of the residents’ situation and needs. Develop and maintain contacts with service providers and agencies for resident referrals. Educate residents on available services and periodically monitor the provision of services. Perform all administrative and planning duties to ensure the smooth and efficient operation of these Service Coordinator functions.

Responsibilities
1. Aid residents in applying for benefits such as: food stamps, general relief, and Medicaid, as requested.
2. Act as liaison between residents between residents and management as requested and indicated.
3. Act as liaison between residents and social service agencies as requested and indicated.
4. Assist and advise residents and families of the services which may be helpful/necessary to maintain a self reliant lifestyle.
5. Arrange transportation for residents to social service agencies and medical facilities, as requested andindicated.
6. Facilitate resolving resident ‘needs’ and enhance resident self-reliance and independence.
7. Reassess quality and appropriateness of service delivery to residents on an ongoing and as needed basis.
8. Plan, schedule and promote all wellness activities and programs within grant and CCI guidelines and as required by QASCA.
9. Educate residents, families and staff on available community resources, including service availability,application procedures, resident rights; both individually and as a group.
10. Set up volunteer support programs with service organizations in the community.
11. Ensure the provision of a comprehensive and orderly directory of community services that is available to residents, families and management at all times.
12. Report suspected cases of abuse, neglect and/or exploitation to the QASCA and the local reporting agency(such as Area Agency on Aging, Adult Protective Services and so on).13. Meet with service providers as needed.
14. Assist residents to build informal support networks among themselves and with family members.
15. Confer with management on matters of size, scope and financing of programs in addition to working as ateam with management staff in servicing residents.
16. Prepare required comprehensive annual reports for submission to HUD, QASCA and Director, outliningall activities, programs, attendance information, statistics and recommendations.
17. Inventory and purchase supplies/materials as needed.
18. Provide limited case management for a resident when such service is not otherwise available.
19. Promote a positive atmosphere by encouraging residents to be proactive in meeting social, psychological,and physical needs, assisting management staff, encouraging activities, programs and conversation among residents, and expressing respect for the building and its management.
20. Do not perform any duties or functions that are duly assigned to property management or are associated with management responsibilities.
21. Using approved forms and procedures, document contact with residents, providers and families; maintain individual resident files (on every resident, whether participating in the S/C program or not), in a securelocation which will contain at least the following: intake info, service termination info, quarterly reviewand follow-up, human or civil rights abuse, resident/family…