Salesforce Service Cloud Developer

Join Udemy. Help define the future of learning.

Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real‑world impact.

Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. In‑office position:
This is an in‑office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

Technical Problem‑Solving:
You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability.

Technical Depth:
You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions.

Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing.

Expert‑level Flow builder skills with the ability to create complex, multi‑step flows.

Experience with SOQL and SOSL query optimization for large data volumes.

Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services.

Version control expertise using Git, including branching strategies and merge conflict resolution.

Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI.

Understanding of security best practices including sharing architecture and permission sets.

Collaboration:

You excel at building relationships with team members and both technical and non‑technical business partners to deliver integrated solutions that meet business objectives.

Flexibility:
You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code‑based tasks as needed, approaching each challenge with the right tool for the job.

As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct‑to‑Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex/LWC development.

You’ll collaborate closely with Product Managers, Admins, and cross‑functional business partners to bring strategic initiatives to life—from advanced case management to AI‑driven automation.

Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements.

Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modular design.

Design and implement advanced automation using Flows, Process Builder, and Apex with complex branching logic, transaction control, and error handling.

Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs, platform events, and Workato.

Execute configuration tasks, data migrations, and transformations using both declarative tools and custom ETL processes.

Support testing phases (QA, SIT, and UAT) and manage deployments across environments using Gearset with Udemy defined CI/CD practices.

Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability.

Actively engage in agile development practices including sprint planning, backlog grooming, and daily stand‑ups to deliver high‑quality solutions…