AgentOps Technical Lead

• Department: AI and Automation (Colorado)
• Full Time/Part Time:
  Full Time
• Shift Pattern:
  Days
• Job Type: Standard
• Compensation: USD 150,000 - USD 160,000 - yearly

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

As an Agent Ops Tech Lead, you will be the senior technical authority for our new Agent Ops team.

The Agent Ops department empowers Business functions through the strategic design, development, deployment, and lifecycle management of advanced AI-powered solutions.

Our main objective is to deliver significant improvements in operational efficiency and foster a culture of innovation, delivering seamless integration and orchestration with wider Business systems

We are looking for an individual with a blend of deep technical expertise, a passion for mentoring, and a commitment to driving technical excellence. You will be the team's lead engineer, responsible for mentoring other engineers, setting technical standards, guiding architectural design and ensuring the delivery of robust, scalable, and secure AI agents and workflows.

The listed salary for this position is $150,000 - $160,000 annually.

Extensive experience in a senior engineering role such as Senior Software Developer, Senior Automation Engineer, or a similar capacity.

• Expert-level programming skills and a proven track record of designing and building complex, scalable software solutions.

Demonstrates an in-depth knowledge of software architecture patterns, design principles, and data structures.

Demonstrated experience mentoring engineers, conducting constructive code reviews, and leading technical discussions.

Excellent ability to articulate complex technical concepts to both technical and non-technical stakeholders.

Advanced analytical and critical-thinking skills, with a talent for diagnosing and resolving difficult technical challenges.

Leading the technical design, architecture, and implementation of complex AI and automation solutions using internal and third party platforms.

Acting as a mentor and technical guide for the AI Engineers, supporting their growth through code reviews, pair programming, and knowledge sharing.

Serving as the most senior "builder" on the team, tackling the most complex development tasks and setting the standard for code quality and innovation.

Establishing and enforcing best practices for solution architecture, development, testing, and deployment to ensure consistency and quality.

Making key architectural decisions to ensure solutions are scalable, maintainable, and secure, aligning with both business and IT strategies.

Acting as the primary escalation point for the most challenging technical issues, leading the debugging and resolution efforts.

Partnering closely with the Agent Ops Team Leader to translate…