Sr. Product & Visual Designer, Technology Workflows ServiceNow US Workplace ago

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

At Service Now, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

We are looking for aSenior Staff Product Designer (Design Technology & Craft Lead) to serve as an elite, hands-on craft visionary bridging advanced visual design, fluid motion choreography, and front-end code. This role sits within our Technology Workflows organization, directly shaping flagship, next-generation AI platforms, and design frameworks.

This is not a traditional systems-architectureor wire framing UX role. We are seeking an exceptional practitioner who blurs the boundary between high-end digital aesthetics and front-end engineering. You will be the team’s creative technical anchor: setting the benchmark for visual depth, kinetic responsiveness, and production-grade prototypes. Working shoulder to shoulder with product designers, design systems teams, and engineering peers, you will define and codify how our AI experiences look, move, and respond across complex enterprise workflows.

You must be obsessed with craft excellence, unapologetic about visual polish, and driven to turn complex technical interactions into fluid, responsive, consumer-grade software.

What you get to do in the role:

• Build Reference-Grade Prototypes:
  
  Develop high-fidelity, interactive code prototypes and sandboxes (React, modern CSS/Tokens, WebGL/Canvas) that test and prove out next-generation UX for AINPX and Lux before production handoff.
• Pioneer AI Kinetic Systems:
  
  Codify motion design patterns, timing curves, elevation models, and dynamic state transitions (such as AI thinking, streaming, settling, and ambient feedback) into production-ready specifications.
• Partner with Design Systems:
  
  Collaborate directly with centralized Design Systems engineering teams to translate motion guidelines, visual tokens, and micro-interactions into scalable components used across Service Now workflows.
• Elevate Team Craft through Direct Pairing:
  
  Champion a player-coach culture by embedding directly with product designers on critical paths. Pair-design interactions, run code-backed workshops, and actively raise the visual and kinetic craft floor of the broader team.
• Bridge Design and Engineering:
  
  Serve as the definitive technical translator between design vision and front-end execution, ensuring that intended motion physics and pixel-perfect visual nuance survive into production code.
• Thrive in an AI-Native Workflow:
  
  Rapidly experiment with code-backed AI design tools, algorithmic prototyping, and generative interaction paradigms to accelerate design cycles and unlock new interface capabilities.

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of experience as a Product Designer, Design Technologist, Creative Technologist, Motion Designer, or Hybrid Visual/UI Designer working on complex web applications.
• A portfolioshowcasingworld-class visual craft, sophisticated motion/animation choreography, and real interactive prototypes.
• Provenproficiencyin modern front-end web technologies (HTML5, modern CSS/SCSS, JavaScript/Type Script, React) and component-based workflows.
• Deepexpertisein kinetic design and prototyping tools (Framer, Principle, After Effects, Rive, or code-based animation libraries like Framer Motion or GSAP).
• Experience designing and engineering for dynamic AI interactions, including agentic state visualization, streaming tokens, and responsive real-time feedback loops.
• Demonstrated ability to…