Client Service Representative - Primary Care

Job Details:

Job Location:

Equity Health
- Greensboro, NC
- Greensboro, NC 27407, Position Type:
Full Time, Travel Percentage:
Local Travel, Job Shift: Day, VIA Health Partner sis an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients' and families' needs regardless of their ability to pay or their medical complexity.

We are a people first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values.

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you've experienced
• Seasoned Hospice leaders guiding your career growth

• Manages incoming telephone calls for Primary Care.
• Answers calls promptly, transfers callers, creates and sends actions or encounters to the appropriate staff, and routes messages accurately.
• Provides routine administrative support to leadership and other departments.
• Places outgoing appointment-reminder calls to patients.
• Maintains expert working knowledge of applicable database systems and protects patient privacy.
• Uses active listening and critical-thinking skills to identify caller needs and processes each call according to applicable service-line guidelines.
• Receives, reviews, and accurately routes incoming faxes to the appropriate provider, clinical team, or administrative department in accordance with established office protocols.
• Follows up with specialists to confirm receipt of outgoing referrals and, when necessary, obtains the correct fax number and resends the referral.
• Performs related duties as required or assigned.
• Maintains and promotes the professional reputation of VIA Health Partners.
• Maintains professional development and incorporates new information and methods into practice.
• May perform other duties as required.

• High School diploma or GED.
• A minimum of two years of related experience in an office environment, preferably in a healthcare setting. Working knowledge of primary and/or palliative care is preferred.
• Typing proficiency is required; proficiency in Microsoft Office is preferred.