Bank Sales & Service Representative; Teller

Join to apply for the Bank Sales & Service Representative (Teller) role at First Citizens Bank

Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. They facilitate customer awareness and education of bank capabilities, tools, and resources, and support the team’s sales efforts by identifying and referring sales opportunities to the appropriate banks partners.

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service
  
  Skills:
  
  Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Builds strong working relationships with team members and cross‑functional partners
• Flexibility: Handles multiple demands and shifts priorities efficiently
• Agility: Processes information and resolves problems quickly

• Engage customers in conversation to understand their banking needs and preferences
• Process transactions accurately and efficiently
• Assist with account servicing needs
• Facilitate customer awareness and education of bank services, including digital banking capabilities
• Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

• High School Diploma or GED and 6 months of customer service experience
• Preferred area of experience:
  Sales or banking
• Skills:
  
  Financial literacy, knowledge of retail banking products and services

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program that meets the needs of our associates. More information can be found at

• Seniority level:
  Not Applicable
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Banking and Financial Services