Customer Service Coordinator; Part Time

Customer Service Coordinator (Part Time)

Join to apply for the Customer Service Coordinator (Part Time) role at Evolve Med Spa

$18.00/hr - $20.00/hr

Evolve Med Spa is an emerging lifestyle brand and the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client‑oriented environment. We are innovators in beauty, pride ourselves on prioritizing client experience, and consistently provide high‑touch, personalized care to every client. We value integrity, open communication and expect every team member to act in a manner that exemplifies our core values.

• Accountability:
  Own your actions and how you represent the brand, inside and out.
• Passion:
  Care deeply, bring positive energy that uplifts the team and inspires clients.
• Teamwork:
  Show up with respect and support. We’re stronger together.
• Impact:
  Let your actions align with our mission and make a real difference.
• Empathy:
  Listen with care, consider others’ perspectives and how your actions affect them.

• Interacting with clients in a friendly and professional manner.
• Checking clients in and out of their appointments, redeeming points and rewards.
• Answering phones, text messages, emails, DMs and other inquiries and scheduling client appointments.
• Mastering a basic understanding of each service offering.
• Upselling new areas/services to current clients to hit individual monthly targets.
• Maintaining client confidentiality at all times.
• Assisting the clinical team with client intake and client flow, including new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.
• Assisting with local marketing events as needed.
• Assisting with business development, including outreach to local businesses or potential referral sources, creating a schedule for visiting and maintaining contact with referral sources, nurturing leads and acting as primary contact to facilitate referrals.
• Collecting and handling payments.
• Confirming and following up calls, emails and messaging.
• Following up with all clients post‑treatment to review results, ensure client satisfaction and encourage reviews/recommendations.
• Assisting with new clinic openings as needed.
• Ensuring that the med spa is neat, organized and client‑ready at all times, including ongoing housekeeping and maintenance.
• Assisting with inventory management.
• Other duties as assigned.

• Exceptional client experience skills.
• 1‑2 years of customer service experience, preferably in a spa or high‑end retail environment.
• Ability to multitask, use personal judgement, exhibit strong decision‑making, analytical and follow‑up skills.
• Proficient with personal computers and contemporary software applications.
• Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport.
• Strong guest service orientation.
• Rapid learner with ability to grasp concepts and protocols.
• Suggestive influencing skills related to building business.
• Must maintain a high attention to detail.

• Typical office environment routinely visited by multiple clients.
• Prolonged periods of standing and sitting.
• Prolonged exposure to computer screens and electronic equipment.
• Lifting up to 20 pounds.

• Hourly $18‑20 per hour, plus bonus potential, rate based on experience.
• Employee discounts on products and treatments.

Your schedule will be based on the clinic needs. Open hours are Monday‑Friday 10‑6 pm or 10‑8 pm and Saturdays 9‑2 pm. This is a part‑time 20‑24 hrs per week. Saturday commitment and evening availability are a must.

Entry level

Part‑time

Other

Wellness and Fitness Services