Client Service Coordinator; Concierge

Client Service Coordinator (Concierge)

Evolve Med Spa is seeking a friendly, dynamic individual to join our Denville team as a part-time Concierge. In this vital role, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued.

Will greet all incoming clients and manage all appointment scheduling, follow‑ups, client inquiries, and special accommodations. You will ensure the reception/front area and telephones are appropriately covered, and you will work with the clinical team to manage client flow. You will support sales by providing new and existing clients with information, results, and recommendations to help them achieve their aesthetic goals.

Responsibilities will include fostering and nurturing positive relationships with clients, initiating and fostering all business development leads and referral sources, and ensuring all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

This position will report directly to the Center Manager.

$18.00/hr - $21.00/hr

• Interacting with clients in a friendly and professional manner
• Checking clients in and out of their appointments, redeeming points and rewards
• Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
• Master a basic understanding of each service offering
• Upsell new areas/services to current clients in order to hit individual monthly targets
• Maintain client confidentiality at all times
• Assist clinical team with client intake and client flow, including new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc.
• Assist with local marketing events as needed
• Assist with business development including outreach to local businesses or potential referral sources; create a schedule for visiting and maintaining contact with referral sources; nurture leads and act as primary contact to facilitate referrals
• Collecting and handling payments
• Confirmation and follow up calls/emails/messaging
• Follow up with all clients’ post‑treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
• Assist with new clinic openings as needed
• Ensure that the med spa is neat, organized and client‑ready at all times, including ongoing housekeeping and maintenance
• Assist with inventory management
• Other duties as assigned

• Exceptional client experience skills
• 1-2 years of customer service experience, preferably in a spa or high‑end retail environment
• Ability to multitask, use personal judgment, and demonstrate strong decision‑making, analytical, and follow‑up skills
• Proficient with personal computers and contemporary software applications
• Exceptional interpersonal and communication skills (verbal and written), strong ability to influence and build rapport
• Strong guest service orientation
• Rapid learner with the ability to grasp concepts and protocols
• Suggestive influencing skills related to building a business
• Must maintain close attention to detail

• Typical office environment routinely visited by multiple clients
• Prolonged periods of standing and sitting
• Prolonged exposure to computer screens and electronic equipment
• Lifting up to 20 pounds

• Hourly, $18-21 an hour, plus bonus potential, rate based on experience
• Employee discounts on products and treatments

Your schedule will be based on the clinic’s needs. Open Hours are Monday‑Friday 10‑6 pm or 10‑8 pm and Saturdays 9‑2 pm. This is a part‑time 20‑24 hrs per week. Saturdays and evening hours may be needed.

Entry level

Full‑time

Business Development and Sales

Industries

Wellness and Fitness Services

Location:

Denville, NJ