Customer Service

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client’s needs.

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT
  
  Job Description:
  
  - Guide our consumers and partners in using our products
• Manage service inquiries and disputes arising from our consumers and partners
• Provide excellent customer service to our consumer and partner base
• Maintain good relationships and community building efforts with our consumers and partners
• Support projects from all verticals including registration, acquisition and sales transaction
• Educate consumers and partners on products, and promotional campaigns, as well as troubleshoot when they have difficulties
• To resolve consumers and partners problems quickly and effectively with emphaty and care
• Perform administrative tasks involving a partner's account (credit top up, changes in partner's information, etc) Requirements:
• Min D3/S1 any major with a GPA of 2,75
• Clear articulation and good communication in Bahasa
• Have experience in the customer service area or sales area
• Typing skill with WPM 50 & Accuracy 90 %
• Sense of emphaty
• Energetic and agile
• Min fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive to dynamic changes
• Able to speak English with minimum passive communication