Medical Service Manager

The Medical Services Manager is responsible for planning, coordinating, and managing medical and clinical services to ensure a smooth transition from hospital commissioning to stable daily operations
. The role ensures that all medical services are operationally ready, compliant with Indonesian healthcare regulations, and aligned with hospital quality and patient safety standards
.

This position plays a key role in clinical readiness, service activation, medical staff coordination, and ongoing operational performance
, working closely with hospital leadership and multidisciplinary teams.

Key Outcomes

Successful Hospital Go-Live

• All medical services are fully commissioned, tested, and activated according to the approved opening plan.
• Clinical services operate safely from day one without major disruption.

Regulatory & Accreditation Compliance

• Hospital meets all Ministry of Health (MOH) licensing requirements and maintains compliance.
• Readiness and successful performance for accreditation surveys (e.g., KARS).

Standardized Clinical Operations

• Clinical SOPs, pathways, and policies are developed, implemented, and consistently applied.
• Clear clinical governance and decision-making structures are in place.

Medical Staff Readiness & Engagement

• Doctors and clinical staff are credentialed, privileged, and trained prior to operations.
• Strong doctor relations and effective medical staff communication.

Patient Safety & Quality Systems

• Active patient safety, quality improvement, and IPC programs from commissioning onward.
• Continuous monitoring and improvement of clinical outcomes.

Efficient Daily Medical Services Operations

• Smooth, efficient day-to-day clinical operations across all services.
• Optimized patient flow, service utilization, and clinical productivity.
• Strong collaboration between medical services, nursing, facilities, IT, HR, finance, and support units.
• Rapid resolution of operational issues.
• Accurate clinical documentation and coding supporting optimal reimbursement.
• Controlled medical service costs and efficient resource utilization.
• Ongoing identification of gaps and opportunities for improvement.
• Development of services aligned with hospital strategy and community needs.

Transparent Governance & Reporting

• Timely, accurate reporting of clinical performance, risks, and outcomes.
• Data-driven recommendations adopted by hospital leadership.

Primary Dutie sand Responsibilities Clinical Service Readiness

• Lead the commissioning and operational readiness of all medical services.
• Ensure clinical workflows, patient pathways, and service models are tested through trial operations and simulations.
• Validate readiness of facilities, medical equipment, IT systems, and staffing prior to go-live.

SOP, Policy & Governance Setup

• Develop, review, and implement clinical SOPs, policies, and service protocols.
• Ensure alignment with Ministry of Health (MOH) regulations and accreditation standards (KARS).
• Establish clinical governance, patient safety, and quality frameworks.

Medical Staffing & Credentialing

• Coordinate recruitment, credentialing, and privileging of doctors in collaboration with the Medical Committee.
• Support onboarding, orientation, and training programs for medical staff.
• Ensure adequate medical coverage plans for opening and early operations.

Regulatory & Licensing Compliance

• Support preparation for licensing, inspections, and regulatory approvals.
• Ensure clinical services meet all operational and legal requirements before opening.

Go-Live & Transition Planning

• Develop and execute go-live plans (phased or full opening).
• Identify and mitigate clinical risks during commissioning and early operations.
• Support smooth handover from commissioning team to operational management.

Daily Hospital Operations Phase Medical Services Operations Management

• Oversee daily operations of medical services to ensure safe, efficient, and continuous patient care.
• Monitor service performance, patient flow, and clinical productivity.
• Address operational issues and ensure continuity of care.

Quality, Patient Safety & Risk Management

• Implement and monitor patient safety programs, incident reporting, and quality improvement initiatives.
• Ensure effective Infection Prevention and Control (IPC) practices.
• Lead corrective and preventive actions based on audits and incident reviews.

Medical Staff Management & Doctor Relations

• Maintain effective communication and collaboration with doctors and specialists.
• Monitor medical staff performance, attendance, and compliance with hospital policies.
• Resolve service-related issues involving medical staff.

Compliance & Accreditation Maintenance

• Maintain ongoing compliance with healthcare regulations and accreditation standards.
• Support accreditation surveys, audits, and regulatory reviews.
• Ensure timely renewal of licenses and clinical permits.

Performance Monitoring & Reporting

• Monitor clinical KPIs, service utilization, and outcomes.
• Prepare regular reports for hospital management and committees.
• Recommend service improvements based on data and operational trends.
• Identify…