AI Agent Manager

We’re looking for a passionate AI Agent Manager to join our team.

This role partners with the AI Adoption Manager to help Influx clients embrace AI. You will engage directly with clients to introduce AI, uncover high‑value use cases, and guide them through adoption. Your primary mission is to ensure that AI‑powered customer service is accurate, complete, and continually optimized—covering the entire lifecycle from analysis to improvement.

• Analyze Helpdesk:
  Analyze customer support and AI Agent output to identify gaps in performance.
• Setup Monitoring:
  Create tailored questions and answers to score and benchmark your AI Agent.
• Engineer Knowledge:
  Build a high‑quality, AI‑optimized knowledge base from client data sources.
• Evaluate With AI:
  Test improvements using metrics such as Faithfulness and Semantic Similarity.
• Launch & Improve:
  Deploy refined knowledge to the AI Agent and monitor for continuous optimization.

• Strong analytical and problem‑solving skills to analyze helpdesk operations and AI Agent outputs
  , identifying gaps and opportunities for improvement.
• Ability to set up monitoring frameworks
  , designing tailored benchmark questions and scoring methods to measure AI Agent accuracy and consistency.
• Hands‑on expertise with modern AI tools and platforms (e.g.,
  Gemini
  ), plus the technical aptitude to launch and continuously improve deployed AI solutions.
• Excellent communication and client‑engagement skills, with confidence in leading discussions and translating insights into actionable reports.
• Passion for technology and commitment to staying current on AI trends, tools, and best practices.
• Comfortable working independently in a remote, globally distributed team environment.

Our 24/7 on‑demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in Melbourne with a global team of 1,000+ staff, we are committed to delivering exceptional customer service.