Return Junior Supervisor

Power Commerce Asia is a leading e-commerce omni-channel enabler and supply chain management company based in Indonesia. Power Commerce Asia offers end-to-end solutions and services to empower brands, bring products to the global market, transform businesses, and also serves as a Business Advisor.

• Monitor and ensure smooth execution of return receiving processes.
• Monitor SKU accuracy, quantity, item condition, and return reasons during the receiving process.
• Monitor return transactions and ensure accurate system updates.
• Ensure returned goods are properly segregated by condition and status.
• Monitor and classify returned goods into Good, Damaged, Expired, and Rejected categories.
• Monitor pending and overdue return processes and ensure timely resolution.
• Monitor and investigate discrepancies related to quantity, SKU, and item condition.
• Monitor the process of putaway, disposal, and relocation of returned goods according to the applicable procedures.
• Coordinate with Inventory, QC, CS, and relevant departments to resolve return-related issues.
• Manage manpower allocation and workload distribution based on operational requirements.
• Monitor the return and staging areas to ensure proper organization and operational efficiency.
• Prepare daily return monitoring reports and track key operational performance indicators.
• Conduct daily team briefings, coaching, and performance monitoring to ensure operational standards are maintained.
• Identify and support the implementation of process improvements to improve return efficiency, accuracy, and productivity

• Minimum Diploma (D3) or Bachelor’s degree (S1), preferably in Logistics, Industrial Engineering, Operations Management, or a related field
• Minimum 5 years of experience in warehouse or logistics operations, with experience as a Leader, Supervisor, or core operational team member
• Strong understanding of warehouse operations, particularly outbound, picking & packing, storage, returns, and inventory control
• Familiar with Warehouse Management Systems (WMS), barcode scanners, and other warehouse operational tools
• Strong leadership, communication, coordination, and problem-solving skills
• Detail-oriented, disciplined, and able to work effectively in a fast-paced operational environment
• Able to manage multiple priorities and work toward operational targets and deadlines
• Willing to work in a warehouse environment and adapt to operational requirements, including shift arrangements if needed