Planetree Person Centered Care Consultant EMEA; Qatar

Planetree Person-Centered Care Consultant, Middle East (Qatar)

• Please note that this position will be based in Qatar
• Travel Required = Yes
• Travel Details = Up to 50% domestic and international for client engagements

Position Summary

Planetree, a global nonprofit organization founded in 1978 to improve healthcare experience, is growing and requires an Associate Director (ADs) Partner Success to join our highly engaged Partner Success team. The team is responsible for turning “concept into reality” by partnering with healthcare organizations around the world to implement evidenced-based person-centered care (PCC) practices. Our Partner Success team works alongside client teams, “rolling up their sleeves” to identify, implement, and sustain PCC improvement opportunities and drive cultural transformation in complex operating environments.

The “hats” our ADs wear are many: trainer, facilitator, coach, champion, data analyst, advocate, listener, and communicator (from board room to bedside). This is an ideal opportunity for someone who thrives in a fast-paced, client-facing role and wants to engage with organizations around the world to advance a compassionate, person-centered vision for healthcare.

ADs apply their deep understanding of the global healthcare landscape – including industry trends, challenges, and priorities – to meet clients’ needs. They own the day-to-day client relationship, partner to implement person-centered care practices, and work cross-functionally with internal team members to identify new opportunities to support a client’s PCC strategy. ADs will proactively leverage analytics, best practices, proactive coaching, and relationship management skills to support client success.

The ideal candidate will have prior experience implementing Planetree’s evidence-based framework for person-centered care, and/or deep experience implementing PCC practices within a complex healthcare environment, preferably with international experience.

Responsibilities

Client Service Delivery

• Coach and support staff at client organizations to implement Planetree’s PCC Framework according to the Planetree Method. This includes, but is not limited to, presentations, workshop facilitation, conducting assessments, and generating both oral and written reports and recommendations
• Provide daily oversight and management of assigned client relationships and projects, supporting effective implementation of Planetree contracted programs and services
• Demonstrate an understanding of the complex challenges facing healthcare organizations and how Planetree programs align to improvement/transformation activities
• Cultivate relationships with assigned clients and engage with them as active partners, enacting Planetree’s “roll up your sleeves” approach to partnership and client service
• Serve as a trusted advisor and confidante to senior leaders at client organizations, enabling and promoting positive organizational change
• Understand, implement, and teach process improvement methodologies
• Actively and curiously engage in continuous learning related to the evolution of person-centered care
• Demonstrate an ability to consolidate large datasets into distilled themes and recommendations including an understanding of relationships between qualitative and quantitative data
• Independently manage travel to both domestic and international locations

Product & Content Management

• Complete required training and maintain competency in all Planetree products and services
• Seek feedback and review evaluation data to support continuous improvement in service delivery
• Deliver services and content with high fidelity according to internal guidelines
• Continuously evolve and improve Planetree tools and resources advance PCC and organizational mission
• Contribute to the development of curricula, plans of engagement, and assessment tools to support the needs of healthcare organizations

Business Development & Marketing

• Collaborate with the sales team as required for complex proposals, client requirements, and requests for proposals/tenders
• Prepare presentations and speak at conferences to represent Planetree and its services as required
• Contribute to thought leadership…