Cashier, Retail

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Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.

They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

• Process Checkout and/or Return transactions, monitor and maintain the Self-Checkout area.
• Proactively seek product or project knowledge to provide customers with information and identify selling opportunities.
• Follow all policies to ensure that shrink is minimized.
• As needed, assist the Head Cashier by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental.
• Provide first-level escalation for customer issues.
• Participate in the training and coaching of other Front End Associates and support the onboarding of new Cashiers using available tools.

• The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

• Employment type:
  
  Full-time
• Seniority level:
  Not Applicable
• Location:
  
  Derby, CT