Referral Clerk

At General Infomatics, Inc. we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to U.S. government agencies worldwide, under standards of integrity, trust and a commitment to excellence.

We are looking for a Referral Clerk for a full‑time contract position at McConnell AFB, KS. (Monday to Friday, 07:30 a.m. – 04:30 p.m.)

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. It supports daily functions of specialty care referral appointments, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

• Greets patients/visitors at a front desk, referral center, or office setting.
• Answers the main office phone line(s) and directs calls to appropriate sections or takes messages.
• Reviews referrals for administrative completeness and researches covered benefits prior to processing.
• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
• Provides general instructions to patients and ensures they have necessary documentation for referred health care services.
• Initiates, organizes, updates, and files medical patient records, extracts needed information, and reviews records for referral results within established guidelines.
• Obtains documentation as requested by healthcare providers (test results or documentation not yet filed).
• Ensures referral results are returned to the referring provider and to the medical record within required timelines, and assists with follow‑up as necessary.
• Utilizes the referral tracking data collection tool, calculates metrics, and compiles monthly reports as directed by the MTF.
• Orients and trains MTF personnel about the referral process and timelines.

• High school or GED diploma.
• At least six months of experience in medical office scheduling.
• Typing speed of at least 50 WPM on a computer keyboard.
• Proficiency operating office equipment such as PCs, copiers, fax machines, and telephone systems.
• Desired knowledge in any of the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care systems (CHCS) and/or MHS GENESIS
  • Other MTF ICDB programs
• Ability to speak and communicate clearly in English.
• Excellent customer service skills and adaptability.
• General medical ethics and telephone etiquette.
• Ability to follow instructions and procedures in detail.
• Must be fully authorized to work in the United States.
• Highly desirable: reliable transportation to commute to the base.

Work is mainly sedentary but may require walking, bending, standing, and/or carrying light items such as files and medical records.

• $17.20 per hour.
• Health & Welfare Benefits.
• Vacations, holidays, and sick leave.

Minority owned, Service Disabled Veteran Owned Small Business (SDVOSB), Small Disadvantaged Business (SDB).

ISO 9001:2015 and ISO 20000-1:2011 Certified.

Gold Hire Vets Medallion — Department of Labor.

Member of the Military Spouse Employment Partnership — Department of Defense.

Certified Military Friendly Employer (V3 - Virginia Values Veterans).

Must pass a U.S. government security investigation and thorough job verification.

Ensure your resume is accurate and updated; any misrepresentation will disqualify the candidate. A thorough job verification will be required.