Help Desk Technician II

Job Qualifications

Collaboration, Computer Hardware, Computer Systems, Hardware Troubleshooting

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able To Obtain:
Secret

Public Trust/Other

Required:

None

Job Family:
Technical Support Services

Skills:

Collaboration, Computer Hardware, Computer Systems, Hardware Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship

Required:

Yes

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician II and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

• Interacts with Head Quarters (HQ) Air Mobility Command (AMC) A4 Program Managers to determine requirements supporting end users.
• Provide research, design, and/or modifications for enterprise-wide systems and/or applications.
• Provide managerial guidance supporting the Logistics Information System in sortie generation and integrate with Maintenance Information Systems operations at HQ AMC and base levels.
• Provide end user support and guidance of the eTools (mobile devices, handheld devices, laptops, and computers) and Logistics Information System server environment within the Logistics community.
• Provide technical administration and operational management of eTools and servers supporting strategic level programs:
• Manage and/or perform equipment installations, peripheral connections, installation, and deletion of software consistent with standard configurations and/or established policies on government approved mobile devices, laptops, and computers (wired or wireless) for Logistics functions.
• Resolves and/or escalates matters of significance to reduce the impact on global customers and maximize system availability.
• Advise on software and hardware tools utilization, identifying and diagnosing problems and factors affecting network performance onsite and at other installations without dedicated staff support (i.e., enroutes)
• Implement network security policies and procedures for Logistics functions equipment by base or higher computer support agencies and organization's Computer Systems Security Officers.
• Management of trouble ticket items that include problem resolutions, date/time reported, date/time fixed, and recommendations into United States government system.
• Prepare, document, manage, and maintain required user access documents (i.e. laptop agreements, mobile device agreements, information assurance training).
• Plan, operate and maintain backup system for Logistics Information System servers and eTools using industry standards or higher.
• Track and manage government furnished equipment designated by Air Mobility Command in accordance with all applicable Air Mobility Command, USAF and DoW instructions, policies, and guidelines.
• Provides work guidance to less experienced personnel and technical consulting on complex projects.
• Provide management of eTools, cabinets, cabinet consumables, and other peripherals needed to support AMC logistics and aircraft sortie generation, including:
• Research, document, provide recommendations, and estimates for yearly central purchasing.
• Track procurement process, manage acceptance documents, and recommend government acceptance of completed orders.
• Manage all aspects of the AMC eTool warranty processes.
• Manage AMC/A4 WLAN (Wireless LAN Survey) Program for AMC logistics and sortie generation activities.

Bring your technology expertise and drive for innovation to GDIT. The Help Desk II Technical must have:

• Education:
  
  Minimum of an Associate's Degree
• Experience:
  
  3+ years of related experience
• Technical skills:
  Computing Environment and…