Customer Service Advisor

A fixed-term front-of-house post running to the end of January 2027, acting as the first point of contact for visitors, students and staff at the college. The work centres on greeting people in person, by phone and by email, and directing them to the right colleagues while keeping reception welcoming and orderly. Support to the wider admin team is part of the role when needed.

Fit depends on confident IT use and quick learning of new software.

• Act as the first point of contact for visitors, students and staff
• Deal with enquiries in person, by phone or by email to a high standard
• Direct individuals to the appropriate team for more specific support
• Keep the reception area welcoming, professional and efficient
• Support the wider administrative team with day-to-day tasks when required

• Excellent communication face-to-face and over the phone
• Organised, able to manage a variety of tasks in a fast-paced setting
• Confident using IT systems and quick to learn new software
• Friendly, approachable and professional at all times
  
  Friendly, approachable and professional at all times